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Lokasi.
Terletak di Fitchburg, CoCo Key Water Resort Hotel & Convention Center adalah lokasi luar bandar dan tempat tarikan kawasannya merangkumi Kawasan Ski Wachusett Mountain.
Ciri Hotel.
CoCo Key Water Resort Hotel & Convention Center mempunyai taman air (dikenakan surcaj), sungai yang mengalir malas dan kolam tertutup. Akses internet wayarles percuma boleh didapati di kawasan awam dan stesen komputer terdapat di tapak. Kemudahan perniagaan di hotel 3-bintang ini termasuk pusat perniagaan 24 jam, bilik mesyuarat untuk kumpulan kecil dan peralatan pandang dengar. Hotel ini menawarkan 3 restoran berserta dengan bar tepi kolam dan bar/ruang istirehat. Kakitangan boleh menguruskan perkhidmatan pekerja rencam, penyajian acara dan perkhidmatan perniagaan. Kemudahan tambahan termasuk tab spa, kemudahan kecergasan 24 jam dan bilik arked/permainan. Letak kereta sendiri disediakan percuma. Ini adalah sebuah hartanah bebas daripada asap rokok.
Bilik tamu.
245 bilik tamu berhawa dingin di CoCo Key Water Resort Hotel & Convention Center termasuk pembuat kopi/teh dan pengering rambut. Akses internet wayarles kelajuan tinggi percuma disediakan. Televisyen dilengkapi dengan saluran kabel premium . Semua penginapan menyediakan meja dan telefon berbilang talian dengan mel suara; panggilan tempatan percuma ditawarkan (sekatan boleh dikenakan).
Kemudahan tambahan termasuk seterika/papan seterika dan tingkap yang boleh dibuka. Selain itu, perkhidmatan "turndown" disediakan setiap malam sedangkan kemudahan yang boleh didapati atas permintaan termasuklah panggilan untuk bangun.
Bayaran tetamu tambahan boleh dikenakan dan berbeza-beza mengikut dasar hotel.
Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai diperlukan semasa daftar masuk untuk bayaran sampingan.
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan. Permintaan khas tidak dapat dijamin.
Hotel ini tidak menawarkan sebarang ciri kemudahan. Sila pilih hotel yang lain jika anda berminat untuk menempah bilik dengan ciri kemudahan.
Applewoods Restaurant - restoran bufet ini menyajikan sarapan dan makan malam. Menu kanak-kanak boleh didapati. Perkhidmatan restoran tidak boleh didapati pada Isnin, Selasa, Rabu dan Khamis.Sesetengah hidangan mungkin tidak disajikan setiap hari.
Lobby Bistro - bistro ini menyajikan sarapan, makan tengah hari dan makan malam dan mempunyai bar. Menu kanak-kanak boleh didapati. Sesetengah hidangan mungkin tidak disajikan setiap hari.
A and W Pizza Hut - restoran yang dapat melihat kolam ini menyajikan makan tengah hari dan makan malam. Para tetamu boleh menikmati minuman di bar. Perkhidmatan restoran tidak disediakan pada Isnin, Selasa, Rabu dan Khamis. Sesetengah hidangan mungkin tidak disajikan setiap hari.
Kolam tertutup dan tab spa terdapat di tapak. Kemudahan rekreasi lain termasuk taman air (dikenakan surcaj), sungai yang mengalir malas, gelongsor air dan kemudahan kecergasan 24 jam.
Aktiviti rekreasi yang disenaraikan di bawah disediakan sama ada di tapak atau berdekatan; bayaran mungkin dikenakan.
Bayaran dan deposit yang berikut dikenakan oleh harta tanah pada masa perkhidmatan, daftar masuk atau daftar keluar.
Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.
Bayaran tetamu tambahan boleh dikenakan dan berbeza-beza mengikut dasar hotel.
Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai diperlukan semasa daftar masuk untuk bayaran sampingan.
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan. Permintaan khas tidak dapat dijamin.
"Out of the way - water park"
Hotel was ok, undergoing change in management - not sure what chain is taking over but they need to put up signs on the roads leading to the hotel that it is not just a water park but a hotel also! Evening staff lady was borderline rude when I complained about the lack of signs to the hotel. Do not recommend it unless you want to take your children […] to an out of the way place to be entertained in an artifical atmosphere. Only saving grace was the Starbucks and the staff there. Baca selanjutnya
The hotel is very easy to get to being situated right off of exit 28 on route 2. My room was clean and comfortable. The staff is very friendly and helpful. The food was excellent! I would recomnend this hotel to anyone staying in the Fitchburg area.
The indoor water part at Co-Co Key is awesome. Great for all ages. Has big water slides, lazy river, several kids water slides and a family hot tub. Comfort of the room is ok, not great.
"Marriott w/ Coco Key - Fitchburg, MA"
I called the night before and spoke w/ hotel staff to inquire that my reservation was all set for me & 2 kids; no one mentioned that there was a huge indoor water park for families. Therefore, we showed up unexpectingly without bathing suits and the trip was pretty much ruined from the start. My kids were upset and very disappointed, especially since […] everytime we left our hotel room, there were tons of kids roaming the hotel in their bathing suits going to/from Coco Key. Also, it was extremely loud at all hours late at night and very early in the morning: kids running down the hall screaming, slamming doors, people talking loudly and carrying conversations out in the hallways...not to mention, there was someone in a room near ours that was smoking. On top of that, the toilet in our room was old and you had to hold down the handle to make it flush. Overall, this is not a "Marriott" quality experience I would have expected and was extremely disappointed. I regret to say that I definitely would not recommend this hotel, given the experience that I had. I still believe in the Marriott business and will stay at others, but this one in particular was not a positive experience - and it definitely had the potential. Baca selanjutnya
"Courtyard by Marriott Fitchburg"
I had some business in the Fitchburg area, whenever I do I like to stay here. It is located right next to route 2, very conveniently located between Gardner and Leominster, so dining options abound. The hotel is very well kept and if you have kids, they will love the Coco Keys water park adjoining the hotel. Great place to stay!
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Very clean and accommodating.
Someone should teach the staff not to argue with guests....over 50 cents on a bag of popcorn! Also - don't you make enough on the rooms? Do you really have to charge $2.50 for a soda in a vending machine?
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"More bang for your buck elsewhere"
The hotel was fine in general in terms of upkeep and cleanliness. If you stay when the water park is open, be aware that you might be stuck next to rooms with kids that are up late and loud. We stayed the night before at another chain hotel and were given a free breakfast that was actually quite good. The hotel here charges eleven dollars for their […] buffet that paled in comparison. Overall it seemed like a lot of nickel and diming for a place that couldn't make up their mind whether they were a hotel with a water park or an upscale Aloft knockoff. Baca selanjutnya
"GREAT for the Dog Show"
Clean, lots of areas to walk dogs to potty, friendly welcoming staff only complaint didnt have fridge in the room but otherwise GREAT especially if showing dogs right next door at the site.
DURING MY STAY I FOUND IT TO BE EXTREMELY NOISY AT BOTH EARLY HOURS AND LATE HOURS. PEOPLE YELLING, RUNNING UP AND DOWN THE HALLWAYS. BANGING. HOUSEKEEOING IN AM VERY NOISY AT 8AM, VACCUMING AT 9PM. WATERPARK WAS VERY OVERCROWDED. ISN'T THERE A FIRE CODE OR MAXIMUM PAPACITY NUMBER? WHEN THEY ARE SOLD OUT OF TICKETS HOW CAN HOTEL GUESTS STILL GET TICKETS, […] HOW DOES THAT NUMBER GET INCORPORATED? I RECOMMEND STAYING DOWN THE ROAD AT A DIFFERENT HOTEL AND DRIVING TO THE WATERPARK. Baca selanjutnya
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"Staff needs some customer service lessons"
We went to this hotel for our child's annual karate tournament and awards banquet. I know it is a busy weekend for the staff and I tried to cut them some slack. The tournament was held during the day in one of the ballrooms. The ballroom was freezing while the room next door was an oven. When we went to check in after the tournament was over at 3 pm […] (an hour after the advertised check in time) , I was questioned by the clerk if "youre with that karate group" and when I said yes she promptly told me I had to come back after 4 pm. No other explanation to me or why people not associated with our event ( ie: a wedding being held down the hall) were allowed to check in. Overall the room was very clean (they did miss a piece of popcorn and a pretsel under the bed) and the beds were very comfortable-both my husband and I felt it was one of the most comfortable beds we had slept in. On suggestion, the lobby floor was always wet and very slippery-lots of folks coming in and out but perhaps for safety's sake the hotel could get it mopped up a lot more. The breakfast buffet was delicious and the omlet man was very nice, accomodating and even helped us find a car wash near by. Baca selanjutnya
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"staff went above and beyond"
everyone i encountered was pleasant and helpful. i was staying for a dog show and when i could not go into the hotel cafe because of my dog a member of the staff came to my rescue and went in and got me the cappuccino i so desperately wanted before my dogs 1st early morning class. my heroine!
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"Courtyard of Marriott at Fitchburg, MA"
It is very close to the Wachusett ski area. We had a good stay after skiing on Sunday. The room has lots of space, and well maintained and cleaned.
"great hotel to stay for sking in wachusett Mt."
The hotel looked brand new to me. rooms are large and very clean. The pool area are wonderful. Will recommend to anyone!
"Puts Fitchburg on the map"
This hotel was beautiful, convenient, and had many amenities to make a minivacation. Our only disappointment was in the connected waterpark, CoCoKey. The waterpark was small, cold, and did not meet our expectations. In fact, it the water and air was so cold, our son was freezing and we had to leave early.
"cleanliness problematic"
We live locally and chose to stay at this hotel because is was pet friendly and we needed a place to stay while construction was going on at our house. At first, things looked very good, then my dog found an open large snickers bar on the floor of our room. Seems like a big thing to miss and made me question the cleanliness of the rest of the room. […] We gave the hotel a second chance and again stayed a few days later but found a pair of dirty socks in the room, a clump of hair on the sink and though we told them the toilet was running, it was never fixed. Baca selanjutnya
"Excellent hotel"
The hotel was very clean and modern. The service was excellent. Everyone was very helpful. We enjoyed it very much.
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Everything was very satisfactory as it has been in our past three stays.
"Lovely hotel and staff"
I left a large item there and they were very nice about helping me get it returned
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"Courtyard Marriott in Fitchburg, MA"
We were very pleasantly surprised by the atmosphere of the hotel. Our room was very clean and you could tell the hotel had gone through some renovations. We would positively stay there again.
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The hotel is very clean and the staff is very helpful. Rooms are very comfortable.
"Water Park"
It would have been nice to know that the hotel was attached to a water park when I made the reservation. I would like to have been able to utilize that attraction.
"Great stay with minor complaints!"
Was thrilled to see this hotel had a little bistro that served Starbucks! Not so thrilled when I tried to get some lunch and was told the bistro was closed until 5pm! The location is so isolated, it would be great if they could keep the bistro open. If this happens to you, go to the "The Mill" restaurant - just a few minutes drive. I had a great lunch […] there. Great gym,pool and business center at this location - wouldn't hesitate to stay here again. Baca selanjutnya
"Marriott in Fitchburg, MA"
We had a great stay. The staff was pleasant and helpful. The hotel and our room was clean and inviting. The restaurant help was excellent and the food was good. We certainly would return.
"Fitchburg: Nice hotel in the middle of nowhere!"
I've stayed here several times as my company HQ is nearby & this seems to be the nicest hotel in the area! Rooms are always clean, plenty of hangout area in the lobby, with lots of plugs and little alcoves where you can group for business conference or just watch some TV! I've recommended the hotel to several clients who seemed satisfied with the […] level of service & comfort. I'll stay here again in the future, and will safe by booking in advance with hotels.com! Baca selanjutnya
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"Nice Choice"
In general this was a very nice hotel. The only problem we had was that the A/C went out in our room. We had to be moved to another room at what just so happened to be a very inconvenient time...as I was trying to get dressed for a wedding I was in!! However, the staff responded in a timely manner to our issue and offered adequate compensation for our […] troubles, which was appreciated. Baca selanjutnya
"Just OK...."
Rooms are nice they have comfortable beds, desk area and flat screen HD televisions that do not get HD channels. The shampoo and soaps were not replaced daily, we were out and had to call down for more. Also, on their web page it says free bottled water in the room. There was none in our room. Overall, this is the best hotel in the area but I believe […] it falls a little short of the typical Marriott stay. Baca selanjutnya
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