Best Western Inn & Suites of Castle Rock - Batu Istana

The staff was very friendly and helpful. I came for my daughter's 12th birthday party and they treated us very well.

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The room was spacious and clean. However, the door cards weren't working for many of us, which caused a loud racked at 1am when someone was locked out of their room. The "hot breakfast" is all micro-waved food and highly processed breads. I don't think this was worth the extra $$ compared to the other hotels in the area.

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Excellent friendly staff and clean motel. Highly recommend it.

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Very quiet. Nice room. Fast Internet.

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We always love staying at the Best Western in Castle Rock. It is our favorite place to stay. Everyone is always so friendly and helpful and it is comfortable, clean, and has great amenities. We enjoy a dip in the hot tub after visiting with our son and his family all day and love that we are close to shopping and resturants. We look forward to our next […] stay. Baca selanjutnya

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I was very pleased with the room until I climbed in bed to sleep. Apparently every time someone flushes the pipes make a sound I can only describe as one of those"nature" alarm clocks. It was very loud and continued to wake me up throughout the night. If you are a heavy sleeper, this is the hotel for you! If not, you have been warned!

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I stayed one night. The front desk was very helpful and gave me a pet room on the ground floor by the door for easy access. The room was very clean, very modern and very quiet. I slept great on the amazing bed. Having a microwave and fridge in the room was an added plus that I would have utilized had I stayed longer. Breakfast was decent in it's own […] large room off the lobby. All in all an excellent hotel for the price. Baca selanjutnya

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front counter people were extremely professional and helpful. Had a little medical situation while staying at the Best Western and Judy at the front counter was amazing. Thank you.

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A lovely, quiet and clean hotel.

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This was a repeat visit because its good location and excellent upkeep. The only disappointment came from the room location and associated noise of the "pipe banging". On our previous visit, we were located on an upper level floor, and midway on the floor. This was a very quiet, pleasant room. Our location on this visit was in room 217, near the end […] of a hallway, and probably near the vertical water pipes feeding the other floors. We experienced considerable "water banging" late and early. We missed the quiet of the previous room. No other concerns of the well managed location. We expect to return again, but requesting a different room location. Baca selanjutnya

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I stay here frequently as my husband works in Castle Rock, yet we live in Fort Collins. I always bring the pup, and I love that this staff is so accommodating. We can get beautiful and modern suites despite being pet owners.

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It was as if I was the only guest in the hotel. It was quiet, clean and very comfortable. The breakfast was very good and check-in/out was super easy. Close access to restaurants, shopping and highway access. Highly recommend this hotel for anyone.

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The service was overall good. We went for a lil getaway for New Years Eve. The only thing is they failed to remind us that the continental breakfast had different times because it was during the week. So we missed the breakfast that we paid for with the room.

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The staff were very helpful in regards to suggestions for restaurants and the directions to get there. They actually went above and beyond to help us out. We were there during the Thanksgiving holiday weekend and everyone was friendly, courteous, respectful and very accomodating. Would definitely stay again!

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Met expectations. Excellent staff. The buffet breakfast was a real bonus that was appreciated, a great selection of breakfast foods. The only downsides were lack of convenient parking and a pool with cloudy looking water.........

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Location in Castle Rock was good, but the beds were just too soft. Everyone's back hurt the next day. If not for that, would stay again. Hotel was clean and staff were pleasant

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We didn't receive our guaranteed bed type and the room was filthy. I would give this hotel a 0 if I could.

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It was great my boyfriend and I had to stay there to go to a Bronco game the next day. It was only about 30 mins to denver. The Outlet mall is super close to the hotel and you have an IHop right next door! I would Stay here again!!

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Stayed here for several nights while on business. It's a nice place, convenient and with friendly staff. Good times!

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Always a great welcome, staff very pleasant and interested and ready to help with advice of where to eat, where to go, in fact anything you might need. Rooms are great value for money and a definite 'return to' hotel.

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The location for shopping is ideal! The staff were very friendly and very accommodating to our little dog. We were even given a hand sewn dog pad to use during our stay and a little pack of dog treats. The room was clean and comfortable. We would definitely stay again.

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My husband and I are always trying to save money where we can, so a hot complimentary breakfast is always something we look for. They served sausage, eggs, eggs with ham, and potato wedges. You could also make a waffle, toast, and of course cereal. They also had yogurt available, as well as the typical breakfast drinks; milk, coffee, OJ, apple

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We didn't get the room we paid for and was put in a room right next to the elevator and ice machine...had noise all night. We had kids that couldn't sleep with all the noise. When I asked about our room at check-in, I was told there was nothing they could do because they were all booked up. Breakfast was okay and the pool was fun. We will be checking […] other hotels to stay in next year. Baca selanjutnya

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A very good hotel with a friendly relaxed feel, quiet at night so slept well. The staff were very helpful, particularly Pat, who helped us contact Hertz to sort out a problem with our hire car.

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fantastic! Employees were friendly and helpful.

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It was a very nice hotel for the price. It was clean, had good service and friendly employees.

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Beds too soft,otherwise fine with very friendly staff

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Very helpful and patient with children, comfortable and convenient to lovely discount mall and tourist spots in Manitou Springs (20 to 45 minutedrive) etc.

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This hotel and the service exceeded our expectations. We will definitely stay here again. I was close to everything really, from outlet malls to fine boutique shopping and restaurants to high end big mall stores. The staff was VERY helpful and friendly and the hotel clean, beds comfortable and quiet. I was relieved because we had been traveling for […] 13 hours and needed a good nights sleep and didn't want to be in the car for long periods of time the next day. Being close to everything made this possible. Baca selanjutnya

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Very nice place. Close to everything in Castle Rock, including good food. Great, friendly service.

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The hotel as well as our individual room were both very well-kept. The housekeeping service came each morning and had no problem coming back to our room after we had left for the day. The staff was friendly overall; however, when walking into the hotel after a long day, we said hello to the staff member at the front desk and they did not respond. I […] would hope they simply did not hear us, but I find this unlikely since it is a pretty quiet hotel. Also, the breakfast was adequate, just the run-of-the-mill continental breakfast. The pool area was very clean and quiet. Although this may have been because we were visiting during the week. There had been other reviews about the liquor store next door as well: the staff there was very friendly and helpful. It was not loud by any means at night, but we were there during the week. The manager at the liquor store did mention that during game season (specifically football), there are many people who will park their RVs there. This may have contributed to one of the past reviews for the hotel. Regardless, Bubbles is spectacular and definitely a place you should check out... and Best Western, of course. Baca selanjutnya

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Nice place. Better than other hotels nearby.

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This BW hotel is advertised as the best hotel in Castle Rock. We had several groups staying in a variety of hotels in the surrounding area. Every other group had complaints about their hotel. Our's was the best by far compared to the others. The highlight for me was the pool. A large, rectangular, cool pool provided the perfect environment for me to […] swim laps and do water aerobics. I highly recommend Best Western in Castle Rock, CO and intend to make that our hotel each time we visit. Baca selanjutnya

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The room was extraordinarily clean and it smelled good. The bathroom was one of the cleanest I've seen. I didn't get any heebie-jeebie feelings at all in the hotel. I would definitely stay again. This place will be my new go-to hotel when I go to Castle Rock. Though the Continental breakfast was a little disappointing - but when are they ever IHOP level? […] Luckily, IHOP is right next door within walking distance! Baca selanjutnya

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Great hotel with new amenities a great stay.

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Nice, normal, clean hotel

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BEAUTIFUL hotel, staff was very friendly. We even returned the next night for another stay. Would definitely stay here again.

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Beds were comfortable, breakfast has large selection. We didn't use the pool or exercise room. Ask for a room facing the mountains. You will get less of trucker noise. Wasn't too bad. If you have the fan on for heat or A/C you won't hear it.

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Updated room, friendly and accommodating staff with free hot breakfast.

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This is a well taken care of hotel. The staff was friendly and helpful. The pool and exercise room were fine. Great location to get out and about in Castle Rock. I would stay there again.

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The hotel is manages very well ! My trip was strictly business ......but would stay there for pleasure. Very personable manager and employees.....You were treated as if you were staying at the" Ritz or The Plaza."

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Nice hotel, would not exactly call the room we rented a suite, but room was good for our stay. Rooms also had microwave, small bar sink and small refrigerator. Breakfast was very good for hot continental style breakfast.

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