Holiday Inn Express & Suites Westfield - Westfield

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I went to the hotel to visit my daughter in college and have stayed there before. Nice hotel but they jack the prices up during the fall so too pricey when moving kids into school. The staff however is amazing. My car died about a mile down the street, the front desk could not be more helpful. One of the women who worked in the laundry actually took […] me to walmart where I bought jumper cables and she helped me get the car back to the hotel where it would be safe til I could get it fixed. The next am the front desk was just as helpful finding an honest mechanic and tow company. Thanks to them all went well. All three were staff members should be commended for thier efforts. Baca selanjutnya

Stayed while visiting BBall hall of Fame. The place was like new. Room was quiet and breakfast had bacon and eggs added to continnental. Pool was warm no jacuzzi. Surroundings are industrial off the main road. would stay there again

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Room was very clean and the bed was comfortable.

All good except for thin walls and ceilings. Seriously. We could hear every foot step above us like someone was hitting their floor with a ball bat. I think I could even hear the coffee maker next door, and TVs and showers were the same way. Visually a nice stay, but it sounded like we had people in the room with us.

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I travel regulary, and stay in lots of hotels. When I checked in the girl checked me into the wrong room. Then I brought my dry cleaning to the front desk and the same girl told me that they dont do dry cleaning. I can just call and the dry cleaners will come and get it from me. She had NO IDEA!!! The next morning, I checked to make sure that my dry […] cleaning was going out and the guy at the desk still had no idea how it works. Finally the walls were really thin, I could hear my neighbor all night! I did not like the hotel at all!!! Baca selanjutnya

Although the area was marginal (somewhat industrial, lacking nice views, etc.), the hotel itself was modern and the staff was great. Additionally, my children loved the complimentary breakfast and enjoyed the array of food options. All in all, we enjoyed our stay.

Hotels seem to all provide comforters now instead of blankets. I'm sure there's a cleanliness reason - but comforters are HOT! Too hot for sleeping! THere's got to be a better solution.

I was in Westfield to visit family, and it was nice to be able to get a decent hotel so close, everything else in Westfield is crappy motels or very shady hotels. This hotel is very new, and it feels like it. The room was very clean, there were no bugs, must, or mildew anywhere. You can tell they cheaped out a little bit compared to what they were […] originally planning for the hotel, because of little things like there were robe hooks installed in the bathroom but no robes supplied, just a lot of small things like that. For the price it would have been nice to have a more luxurious stay, but as it was it was more than adequate. Baca selanjutnya

Hotel encourages using towels more than once. However, no towel bars in bathroom. Had a problem with steam iron and requested a replacement. Same problem occurred with replacement (constant leaking). Many things missing at breakfast -- several people had to ask for items to be replenished. Long wait for service at the desk as no one was around.

This was a break we needed after a very hectic week. The room was neat & clean with a very comfortable bed. We felt right at home. The breakfast was generous & satisfying. Nice pool too! We will stay here again.

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Nice new hotel, good location just of the I90. The area around the hotel is not so great.

Great Hotel, had a problem in the bathroom and it was handled quickly and proffesionally. The location is good for franchise food joints and easy access to the highway, Walmart, Target or other non fast food establishments were 10 minutes or so away...overall will stay there again....10 minutes from Southwick Motocross track!

vERY NICE HOTEL, CLEAN AND STAFF HELPFUL.

Everythings good... but breakfast .............(need 2%)

The woman at the check in was rude and uninterested in customers- her computer work however wa obviously VERY important as she ignored us for 4 minutes as we stood waiting to be checked into out rooms.....

Hotel was very nice with a good breakfast including fresh hotcakes. Only problem was the door sometimes stayed unlocked after we used the key to enter, so we had to check to make sure it was locked when we left it each time. The desk clerk said the sticky lock would be taken care of right away, and I expect it was right after we left. We were quite […] happy with this hotel. Baca selanjutnya

Great Hotel. Breakfast for me didn't have a lot of variety...I would definitely stay here again.

A nice hotel in a location that is perfect.

Place was clean pretty much looked like new condition. Pool was clean and warm. Free breakfast was as said. Coffee was actually good. Like any other hotel walls are thin. I always bring ear plugs had no problems sleeping. Would stay again if I had business out there.

Overall, very nice hotel. Good breakfast, real food, not just cereal and bagels. Nice staff, clean, safe area. Outskirts of town. My only complaint was that I stayed on the first floor and there were no solid window curtains, only the white see-through kind. I would stay here again for sure, but not on the first floor. Request a room above the first […] level and enjoy your stay! Baca selanjutnya

Clean and well managed. Definately use this hotel again

Conviently located just off the Mass Turnpike. Hotel is fairly new. Staff was friendly and helpful. Room was a good size, clean, comfortable. Pool and fitness room were clean and in good condition. Location is convient, just off the turnpike (I90). No restaurant on premesis but they serve a fairly good breakfast in the morning. A couple of fast-food […] (Wendy's, McDonald's) places are within walking distance but you have to drive into Westfield (2mi) for anything else. Overall a good value for the money. Baca selanjutnya

Very nice room with lots of space. Close to most of the attractions and staff is very friendly. We will return there when we are in the area.

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I asked for two queen beds, but when we arrived we were told that all beds with two queen beds were taken. We were told that they will place a full bed into a room with a king bed. Then, we saw that it was actually a tiny twin bed. Even though we told them that this bed was too small for a tall person like my partner, they did not care. I would not […] recommend this hotel at all! Baca selanjutnya

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Room was very nice and clean. All the staff were friendly and helpful. Breakfast was good and even though there were a little to few tables to eat at it was all good! Would recommend to anyone to stay and I will be staying there again in the future as my company is doing a lot of work in that area!!

Hotel was great value with new bedding and very clean and modern rooms. Great for over night business traveler needing access to local industries and business minutes away. Strongly recommend. Few places to eat right around hotel, Tavern Pub at town rotary was a good eatery about 2 miles from hotel. For NE guests there is a Friendlies and D&D close […] by. Hotel directly across from MA pike access gate. Booked on line. Baca selanjutnya

Nice hotel! The new feeling rooms, breakfast and pool make this hotel a nice surprise and a bargain! The rooms were roomy enough. Plenty of hot water and water pressure. The air temperature control was pretty instant. However the walls are pretty paper thin. There were some teenagers up and roaming the halls until about 2am that put a damper on our […] sleep. Overall I recommend it! (Especially since it was 10 minutes closer to our destination than W. Springfield) Baca selanjutnya

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The heating system was very loud and did not seem to work properly....we had to change the settings several times and turn the unit off before we were able to get the needed heat to work. The shower head did not work well and my wife left the shower early due to the way the "spray" was shooting uncontrolibly. The breakfast selection did not seem up […] to par with other Holiday Inn Expresses we had stayed at as the susage and eggs were not fresh but seemed previously prepared. The coffee , bagels, biskets, honey buns and even the bacon were OK...not great. Baca selanjutnya

Family of 3 needed an easy to get to overnight in Westfield and HI Express perfectly fit the bill. New, clean, attentive staff (not that we needed them much); all in all a more than adequate night in an above average, for the price, hotel.

We stayed at (The Holiday Inn Express & Suites) in Westfield, MA The staff was very accommodating and very pleasant. Our room was very clean. We have no complaints at all. Everything went as planned. We will definitely stay there again if in the area. We had no problem in finding the hotel at all. Right off of the interstate.

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This Hotel had very thin walls, could hear the people in the next room talking and snoring. the hotel was not near being full, but someone was placed in the next room to us. I would not stay here again.

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Rooms are not completely soundproofed but staff sensitive and responsive to this (placement of guests and responding to requests) and overall our stay was quite comfortable/fine.

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clean. comfortable, and right off the highway for easy on, easy off.

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