4.2
daripada 5
Cemerlang
(21 ulasan)
Penilaian Tetamu Hotels.com
Penilaian Pengembara TripAdvisor
The property was AMAZING - by the end of our stay, we were VERY relaxed. However, given Anantara name, cost, I would've expected more attn to quality... and detail. Eg, robes/slippers in room had dark stains in the orange and blue was worn out, desperately in need of replacement. Same with towels in restaurant (the towels in room were ok) - frayed. Seemed like hotel was grand when it opened, but they haven't upkept. If I found ratty robes,slippers/towels in a 3-star hotel, I wouldn’t have been critical, but for a 5 star (which is more expensive than surr resorts), expected more. 2nd issue - when we asked whether late check was avail, they said they need to chk but even if avail, there wld be surcharge. That’s just poor service, given the isolated location. I wld be ok if room was not avail, but the reply I got showed they didn’t care. I wrote an email reflecting above to hotel. Suggested towels, robes, slippers could be updated and they should not be making money off of surcharges for late check out - its avail or not! They called and offered complimentary late checkout, which was nice, but experience left bitter taste. On another note, we arrived on a late flight so asked hotel to arrange transport. A hotel-arranged car would cost a price that was 2x the cost compared to airport limousine avail at airport for 2 people. HOWEVER, when we left and asked front desk staff to call taxi, price was only 1/2 of cost of airport limousine, ie 1/3 of cost quoted by hotel to pick us up! Diulas oleh tetamu Hotels.com pada 2 Ogos 2012
