Hotel Jaipur Palace - Jaipur

Hotels are expected to make their guests feel at ease and comfortable. Customers are supposed to feel that they are getting their money's worth. Hotel Jaipur Palace's tagline ironically states: "Place for Royal Hospitality". Unfortunately this statement only remains as a tagline/ copy. My room mate and I witnessed how much their reception staff was […] poorly trained with regard to simple customer-relations protocol. What happened? Our bath tub couldn't drain the water. Yes, the water couldn't go down due to some blockage. To be fair, when I reported it to Housekeeping, a decent and kind bellboy tried to fix it at once. But after sometime, he still couldn't fix it and what's worse is that I saw a lot of black and brown dirt/ residue (from his pumping). This was the time that I went down to the lobby and requested if we could just move to another room, seeing that our tub needs to be really cleaned and disinfected. After all, the tub was almost entirely filled with black and brown dirt - thick disgusting lumps of dirt with murky water. And so I shared what happened to the receptionist and finally, I asked him very nicely if we could just switch rooms. He instantly shook his head slowly and gave me a small smile with a look as if saying - "sorry but thats life and this is hotel policy". He automatically said no. Still, I told him patiently that we paid good money. I think that a clean and working tub is part of what we've already paid in full for three days. I was hoping that his answer or at the very least the expression on his face would change - but no. He didn't apologize. He didn't even bother to ask how bad the tub problem was. All he said was that some guy is already taking care of it. I asked him why we can't just move or upgrade our room (which we were willing to pay for even). He said that all rooms are booked. I double checked it with him and asked if he was sure. He nodded. So feeling left without a choice, i went up to the room. My room mate and I were Baca selanjutnya