3.0
daripada 5
Baik
(1 ulasan)
Penilaian Tetamu Hotels.com
Penilaian Pengembara TripAdvisor
Room on 4th floor did not have free WIFI as promised due to incompetence of on-site technician. Since this was the most important thing for us, we asked... to be moved to cheaper room on second floor which picked up the lobby WIFI, or allow us to move to another hotel. After that they made a thousand false promises to get it fix but the never delivered. At one point the manager came up with a cached Internet site on her cell phone trying to say nothing was wrong...an outright lie. We succumbed to going to the lobby to use the Internet and then that quit working for the last two days of our three day stay. Additionally we verified with the front desk prior to making a local call that we would not be charged, and of course we got the absolutely not from the front desk, but upon checkout we had a charge. The positive things were the location, room cleanliness, good free breakfast, friendliness of staff. The main negative thing is the staff we tell you pleasantly they were going to do something for you, but then they didn't deliver...my guess is because the were not empowered to do so, or they weren't trained properly. oleh seorang tetamu Hotels.com di 01/01/2013
