InterContinental London - Westminster - London

I have stayed in many hotels for business purposes and this hotel could teach otehrs a thing or too regarding delivering fantastic service.

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The hotel is literally brand new & the people were amazingly friendly. Rooms are a little small, as is typical in London. Also, it's very close to Westminster Abbey, but there isn't a lot else REALLY close to it (e.g., not many restaurants, a couple pubs, no grocery) as it's mostly in a business area, but it is quiet and there's a lot (e.g., Picadilly, […] Leicester Square, Trafalgar) within a 10-15 minute walk. Overall, it's nice if you want quiet but close proximity to everything. Baca selanjutnya

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This hotel was in a fantastic location, walking distance to many sights. The service was impeccable, and the restaurant food was excellent and reasonably priced for the quality of the hotel. The waiter also informed us that the food was locally and sustainably-sourced, which I think should be better advertised as a selling-point. My room was spacious, […] comfortable and very clean. The in-room coffee machine was a great bonus. I would recommend this hotel for business or pleasure, and I will be staying again. Baca selanjutnya

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Great new hotel.

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Immaculate, located in a quiet area but right next to the tube station, a stone's throw from the river and park, and a short walk to many of London's sights and sounds.

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This is a great high-end hotel, really close to Buckingham palace and Big Ben. The staff is very friendly and responsive. The room doors are massive and when closed by your neighbors it will feel like a mini-earthquake when you are in laying in bed, I found this very annoying. Otherwise the rooms are very modern and beautiful.

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We cannot say enough good about this hotel and its staff. We have never been treated so well by every person we encountered as we were during our week-long stay in this hotel. Every employee seemed to genuinely care about making our stay the best it could be and several went out of their way to make it so. Max at the Concierge Desk went so far as to […] call ahead to the hotel we were staying at in Paris and got us up-graded to a Jr.Suite over-looking the courtyard without us even being aware of his efforts on our behalf. He took his own time to write out a walking-tour for us in Paris because he's French and knew the area well; his outstanding service was the rule rather than the exception. I can tell similar stories about many other staff members that made our stay exceptional. Beautiful new hotel with special touches everywhere (flowers, candles, art). Great central location with Tube Station across the street. I not only highly recommend this hotel, I sing their praises. The bed was a bit firm for my old back, but they gave me an extra feather comforter to use as a pillow-top pad which solved my problem beautifully. Baca selanjutnya

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Stunning decor. A home away from home. Staff extremely friendly and attentive.

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Friendly welcoming staff who made everything easy Thank yo all

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Terrific staff, great location and brand new property. Loved it!

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The Hotel was so conveniently located, right near Big Ben and the major sights. Will stay there again

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The hotel decor is very impressive but we were let down by the service. Front of house staff were very welcoming. We tried to get a meal at 5.30pm but were told the restaurant opened at 6. We were then directed to the bar for snacks but were then brought drinks that we did not order. We ended up eating elsewhere. We had a drink when we returned from […] the theatre and were given a G and T that had no gin in it. The bar was deserted but service was slow and we ended up going to our room. We had to wait for nearly an hour for breakfast (and were given the breakfast for free but only after complaining) however there were very few people in the restaurant and no explanation as to why it took so long. I am sure that this hotel will be a very pleasant place to stay once service has been addressed. Baca selanjutnya

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Heerlijk comfortabel hotel met uitstekende en zeer vriendelijke persoonlijke service. De kamers zijn keurig, modern, up-to-date, gratis Nespresso koffie zetter met koffiecups en worden regelmatig bijgehouden door het huishoudelijk hotel personeel. De ligging is ideaal in Westminster en binnen 5 minuten sta je langs de Elizabeth Tower met uitzicht over […] de Thames of St. James Park en Buckingham Palace. St. James underground station ligt tegenover het hotel waardoor je ook gemakkelijk toegang hebt tot andere delen van Londen. Baca selanjutnya

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Brilliant and brand new Intercontinental. Overwhelmed with the level of service - and teh general service minded attitude of all staff. Had a superior room - which could probably have passed for a suite in many other hotels. Only downside was really the lunch menu - which I found somewhat bland, and the fact that there is no breakfast buffet. The English […] cooked breakfast is served on a plate where other hotels let you choose your own food from a buffet of choices. Baca selanjutnya

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