Hotel di Bukit Fraser

"Onset Spa - Lovely"

"check-in on 25/12/25, as the experience was far below Wyndham’s expected standards. During check-in, the Indonesian female receptionist was unprofessional and lacked basic front office knowledge, unable to answer simple questions and repeatedly stating that check-in was at 3:00 pm, which I was already aware of; my request to pre-check in by submitting my details, a standard hotel practice, was met with reluctance and poor service attitude. Fortunately, Mr. Abdullah took over and handled the process professionally, being friendly, knowledgeable, and efficient. The hotel’s wayfinding system is confusing and misleading, with lift buttons and signage indicating access to floors and facilities such as Level 50, Sky Garden, and Sky Deck that are not reachable, causing unnecessary frustration. The room view was excellent and was the only positive highlight. The swimming pool water was visibly dirty with excessive bubbles that remained for hours, indicating poor water maintenance and potential hygiene risks, especially for children. Breakfast offered reasonable variety but service was slow, with empty plates not cleared despite informing staff. On a positive note, the night steam oat service was good, particularly the attentive and helpful young Myanmar gentleman. Overall, this stay was well below Wyndham’s usual standards and not worth the 6++ room rate."