2/10 Lemah
3 Ogo 2025
Multiple Issues & Poor Maintenance
I really wanted to like this hotel because of its convenient location and the reputation that typically comes with staying at a DoubleTree. Unfortunately, I wouldn’t recommend it to anyone unless serious improvements are made.
I had to check into FOUR different rooms during my stay due to problems in each one. The first room reeked of cigarette smoke, despite being a non-smoking booking. The second had black mold in the bathroom, which was both disturbing and unacceptable for health and safety reasons. The third room had an AC unit that smelled like wet dog—impossible to ignore. By the time we reached the fourth room, we were exhausted and didn’t want to move again, even though the poor water pressure made basic tasks like showering frustrating.
Beyond the room issues, the elevator in the parking garage was not working, which meant lugging luggage up stairs—not ideal and not accessible for everyone. Trying to get connected to the Wi-Fi was also a nightmare. Despite repeated attempts I was never able to get it working properly, which made it hard to get any work done.
For a property that carries the DoubleTree name, the lack of upkeep was surprising. From the mold to the musty AC smells and smoke odors, it’s clear that there’s a serious maintenance and cleanliness issue at this location. Add in the unusable elevator and inconsistent amenities, and it made the whole experience feel like a budget motel rather than a trusted hotel brand.
Kari
Kari, perjalanan 4 malam bersama keluarga
Ulasan tetamu Hotels.com yang disahkan
