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The Palace Hotel Kota Kinabalu

4.0 star property
4-star hotel with outdoor pool, near Imago Shopping Mall

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The Palace Hotel Kota Kinabalu

Photo gallery for The Palace Hotel Kota Kinabalu

Lobby lounge
Outdoor pool, pool loungers
Front of property
1 bedroom, minibar, in-room safe, desk
Breakfast, lunch and dinner served

Overview of The Palace Hotel Kota Kinabalu

7.8

Good

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry facilities
Map
No. 1 Jalan Tangki, Karamunsing, Kota Kinabalu, Sabah, 88100
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
  • Business centre
  • Meeting rooms
Feel at home
  • Children stay free
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom

Room options

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

  • 6 sq m
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 17 min walk
  • Suria Sabah Shopping Mall - 3 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • 1Borneo Hypermall - 11 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 15 min drive
  • Tanjung Aru Station - 5 min drive

Restaurants

  • McDonald's - 4 min walk
  • Executive Lounge, Hilton Kota Kinabalu - 7 min walk
  • Peppermint - 5 min walk
  • Singapore Chicken Rice - 4 min walk
  • Urban Kitchen - 6 min walk
Map

About this property

The Palace Hotel Kota Kinabalu

The Palace Hotel Kota Kinabalu puts you 0.9 mi (1.4 km) from Imago Shopping Mall. Guests can take a dip in the outdoor pool or grab a bite to eat at Tangerine Restaurant, which serves breakfast, lunch and dinner. A poolside bar, a fitness centre and a sauna are other highlights at this upmarket hotel.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site extended parking (MYR 40 per night)
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Use of nearby fitness centre

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Separate dining area

Freshen up

  • 2 bathrooms
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Tangerine Restaurant – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 40 for adults and MYR 20 for children
  • Early check-in can be arranged for an extra charge of MYR 150 (subject to availability)

Parking

  • Extended parking costs MYR 40 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector and a security system on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Palace Hotel Kota Kinabalu
Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
The Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel
The Palace Hotel Kota Kinabalu Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Does The Palace Hotel Kota Kinabalu offer free cancellation for a full refund?
Yes, The Palace Hotel Kota Kinabalu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Palace Hotel Kota Kinabalu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Palace Hotel Kota Kinabalu?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Palace Hotel Kota Kinabalu?
Sorry, pets aren't allowed.
Is parking offered on site at The Palace Hotel Kota Kinabalu?
Yes, there's free self parking.
What are the check-in and check-out times at The Palace Hotel Kota Kinabalu?
You can check in from 2:00 PM - midnight. There's a charge of MYR 150 for early check-in (subject to availability). Check-out time is noon.
What is there to do at The Palace Hotel Kota Kinabalu and nearby?
The Palace Hotel Kota Kinabalu has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near The Palace Hotel Kota Kinabalu?
Yes, there's an on-site restaurant, Tangerine Restaurant.
What's the area around The Palace Hotel Kota Kinabalu like?
The Palace Hotel Kota Kinabalu is in Downtown Kota Kinabalu, a short 7-minute walk from Kompleks Asia City and 14 minutes' walk from Centre Point.

Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Lai, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star
Muhamad Firdaus bin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.
Verified Expedia guest review

6/10 Good

Siu Hang, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Verified Expedia guest review

10/10 Exceptional

Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!
Verified Expedia guest review

6/10 Good

James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.
Mark, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle. This hotel would be one of my top choices to stay.
James, 1-night trip
Verified Expedia guest review

8/10 Very good

Hossin, 1-night family trip
Verified Hotels.com guest review