The Pacific Sutera Hotel (Kota Kinabalu, Malaysia), Kota Kinabalu hotel discounts

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Daily buffet breakfast (MYR 65 per person)

Overview
Rooms
Location
Amenities
Policies

Luxury resort with full-service spa, connected to the convention centre, near Sutera Harbour

8.2/10 Very good

999 verified Hotels.com guest reviews

Property highlights

Free parking

Pool

Free WiFi

Gym

Air conditioning

Bathtub

Price available on 05-04-2023

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

Main amenities

Daily housekeeping
On a private beach
Marina
Golf course
Full-service spa
3 outdoor pools
Breakfast available
Free area shuttle
3 indoor and 3 outdoor tennis courts
Fitness centre
Sauna
Beach umbrellas

Feel at home

Children stay free
Babysitting (surcharge)
Children's pool
Playground on site
Children's club (surcharge)
Separate bath and shower

Room options

About this area

What's nearby

In Downtown Kota Kinabalu
Imago Shopping Mall - 2 min drive
Suria Sabah Shopping Mall - 8 min drive
Jesselton Point Ferry Terminal - 9 min drive
1Borneo Hypermall - 21 min drive

Getting around

Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 10 min drive
Tanjung Aru Station - 3 min drive
Free local area shuttle

Restaurants

Jamal Salim Curry House & Catering - 15 min walk
Bayu - 10 min walk
Restoran D' Malindo - 10 min walk
Pacific Café - 3 min walk
D'Lengkuas Restoran Selera Kampung - 16 min walk

About this property

The Pacific Sutera Hotel

Only 4.1 mi (6.6 km) from the airport, The Pacific Sutera Hotel features a golf course and a marina. You can visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar and a fitness centre. The pool and family-friendly amenities get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitiser provided

Enhanced food service safety measures are in place

Individually wrapped food options available for breakfast, dinner and through room service

This information is provided by our partners.

At a glance

Hotel size

500 units
Arranged over 12 floors

Arriving/Leaving

Check-in time from 3:00 PM until midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting*
Supervised childcare*
Children's club*

Pets

No pets or service animals allowed

Internet

Free WiFi and wired Internet access in public areas
Free WiFi and wired Internet access in rooms

Parking

Free on-site self-parking
Wheelchair-accessible parking on site

Off-site

Free area shuttle

Other information

Designated smoking area (fines apply)

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Poolside bar
Swim-up bar
24-hour room service

Travelling with children

Children stay for free (see details)
Children's club (surcharge)
Children's pool
Water slide
Free local shuttle
Playground
Supervised childcare (surcharge)
Local/corner shop

What to do

On a private beach
Tennis
Fitness classes
Yoga classes
Racquetball/squash
Volleyball
Golfing
Pool table
Scuba-diving nearby

Working away

Business centre
Meeting rooms
Conference space

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Porter/bellhop
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Built in 1999
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
27 holes of golf
Golf driving range on-site
3 outdoor pools
Arcade/games room
Full-service spa
3 indoor tennis courts
Marina
3 outdoor tennis courts
Sauna
Massage/treatment rooms
Water slide
Banquet hall

Accessibility

Wheelchair-accessible
Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

Languages

Chinese (Mandarin)
English
Indonesian
Japanese
Korean
Malay

Room amenities

Be entertained

LCD television
Premium satellite channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Memory-foam mattress
Bed sheets provided

Freshen up

Deep-soaking bath
Separate bath and shower
Rainfall shower heads
Bidet
Designer toiletries
Hairdryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi and wired Internet
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Buffet breakfast is offered for an extra charge of approximately MYR 65 for adults and MYR 32.5 for children
Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Children's club access is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property accepts major credit cards, debit cards and cash. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Pacific Sutera Hotel Kota Kinabalu

Pacific Sutera Hotel

Pacific Sutera Kota Kinabalu

Pacific Sutera

The Pacific Sutera Resort

The Pacific Sutera Hotel Resort

The Pacific Sutera Hotel Kota Kinabalu

The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?

Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at The Pacific Sutera Hotel?

As of 1 April 2023, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 5 April 2023 start from RM 629, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at The Pacific Sutera Hotel?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at The Pacific Sutera Hotel?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Pacific Sutera Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Pacific Sutera Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Pacific Sutera Hotel?

You can check in from 3:00 PM - midnight. Check-out time is noon.

What is there to do at The Pacific Sutera Hotel and nearby?

Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , racquetball/squash and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a water slide and a sauna, as well as a fitness centre, an arcade and a garden.

Does The Pacific Sutera Hotel have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around The Pacific Sutera Hotel like?

The Pacific Sutera Hotel is located on the boardwalk in Downtown Kota Kinabalu, a short 5-minute walk from Sutera Harbour and 17 minutes' walk from Sabah State Mosque. Travellers say that this resort is in a good location.

8.2

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.5/10

Eco-friendliness