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Crowne Plaza West Hanoi Residences

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near My Dinh National Stadium

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Photo gallery for Crowne Plaza West Hanoi Residences

City view
Outdoor treatment area, sauna, hot tub, steam room, body treatments
Exterior
Minibar, desk, laptop workspace, soundproofing
Lobby
Near The Garden Shopping Center and Vietnam National Convention Center, Crowne Plaza West Hanoi Residences offers a luxurious retreat for families. Enjoy international cuisine at one of the two on-site restaurants, unwind with a body treatment at Lotus spa, or lounge by the outdoor pool with sun loungers.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Childcare
  • Bar
  • Pool
  • Free parking
  • Spa
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Babysitting

For families (6)

  • Children stay free
  • Babysitting services
  • Playground on-site
  • Rollaway/extra beds
  • Kitchen
  • Private bathroom

Room options

Similar properties

Indoor pool, outdoor pool

Lotte Hotel Hanoi

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.4 out of 10, Exceptional, 1,001 reviews
The price is RM463
RM525 total
includes taxes & fees
11 Jul - 12 Jul
Lotte Hotel Hanoi
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About the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000

What's nearby

  • My Dinh National Stadium - 10 min walk - 0.9 km
  • Keangnam Landmark Tower 72 - 3 min drive - 2.3 km
  • Vietnam National Convention Center - 5 min drive - 3.7 km
  • Ho Chi Minh Mausoleum - 10 min drive - 8.4 km
  • Hoan Kiem Lake - 13 min drive - 10.3 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive
  • Ga Thuong Tin Station - 21 min drive
  • Ga Phuc Yen Station - 26 min drive
  • Ga Cho Tia Station - 28 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪Market - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Crowne Plaza West Hanoi Residences

At Crowne Plaza West Hanoi Residences, you'll be within a 10-minute drive of My Dinh National Stadium and West Lake. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or hydrotherapy, and Lackah, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and an outdoor pool at this luxurious hotel, along with in-room conveniences such as kitchens and washers/dryers.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 131 rooms
    • Arranged over 19 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • WiFi and wired internet access in rooms*

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site carport

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Babysitting services
  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (9688 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
ROOM

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • WiFi and wired internet for a surcharge
  • Free international and long-distance calls

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe (surcharge)
STAR_OUTLINE

Special features

Spa

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Lackah – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Barista – On-site lobby lounge. Happy hour is offered. Open daily.
Little Korea – Overlooking the pool and garden, this restaurant specialises in Korean cuisine and serves breakfast, lunch and dinner. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Barista Outdoor – This café overlooks the garden. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • WiFi is available in guest rooms for VND 0.01 per day (rates may vary)
  • Wired internet access is available in guestrooms for VND 0.01 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately VND 485000 for adults and VND 240000 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)
  • Safes in guest rooms can be used for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 1031415.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences
Crowne Plaza Residences
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi
HELP_OUTLINE

Frequently asked questions

Is there a pool at Crowne Plaza West Hanoi Residences?

Yes, there's an outdoor pool.

Are pets allowed at Crowne Plaza West Hanoi Residences?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crowne Plaza West Hanoi Residences?

Yes, there's free self parking.

What are the check-in and check-out times at Crowne Plaza West Hanoi Residences?

You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

What is there to do at Crowne Plaza West Hanoi Residences and nearby?

Crowne Plaza West Hanoi Residences has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre, a picnic area and a garden.

Are there restaurants at or near Crowne Plaza West Hanoi Residences?

Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.

Does Crowne Plaza West Hanoi Residences have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does Crowne Plaza West Hanoi Residences have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.

What's the area around Crowne Plaza West Hanoi Residences like?

Crowne Plaza West Hanoi Residences is a short 13-minute walk from My Dinh National Stadium and 7 minutes' walk from Hanoi Indoor Games Gymnasium.

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Crowne Plaza West Hanoi Residences Reviews

Reviews

8.0

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10

Excellent

10/10

The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
2-night trip

10/10

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
2-night trip

4/10

Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
2-night trip

6/10

Hot shower will turn into cool everytime in bath.
2-night trip

4/10

출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다. 크라운 호텔 레지던스 시설은 만족하나.. 하우스 키핑이 놀랍더라구요 첫날 일정이 바빠서 팁을 놓고가지 않았는데 어메너티가 하나도 안놓아져 있더라구요 칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다. 저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데 레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~ 그런데 더 신기한게 다음날부터 팁을 놓고 가자 다 두개씩 놓여있었어요.. 저희 동료 방도 마찬가지 상황이었구요 크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요. 저번 출장때는 하노이 롯데호텔에 묶었는데, 팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데 참으로 씁쓸한 경험이었습니다. 안타까운 마음에 적습니다. 개선을 해주시면 감사하겠습니다.
4-night trip

8/10

주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다. 룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다. 2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.
2-night trip

10/10

the property is excellent except for the location which is far from downtown Hanoi.
4-night trip

8/10

This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
4-night trip

10/10

Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
2-night trip

8/10

3-night trip