Verified
10/10 Exceptional
1 May 2026
Víctor Manuel
Víctor Manuel, 2-night trip
Aparthotel
Gran Palma
4.5 star property
Acapulco upmarket aparthotel with outdoor pool
Choose dates to view prices
Photo gallery for Gran Palma
When visiting Acapulco, Gran Palma is a great choice to consider. Guests can take a dip in the outdoor pool and indulge in hot stone massages. A hot tub, a children's pool and a terrace are other highlights.
Reviews
6.06.0 out of 10
Good
Popular amenities
- Pool
- Laundry facilities
- Pet-friendly
- Free parking
- Free Wi-Fi
- Spa
Main amenities (12)
Main amenities (12)
- 23 apartments
- Housekeeping (on request)
- Outdoor pool
- Breakfast available
- Children's pool
- Hot tub
- Spa services
- Terrace
- Garden
- Self-serve laundry
- Multilingual staff
- Concierge services
Feel at home (6)
Feel at home (6)
- Cots/infant beds (surcharge)
- Children's pool
- Private bathroom
- Garden
- Terrace
- Laundry facilities
The current price is RM278
RM278
RM334 total
includes taxes & fees
13 May - 14 May
Room options
Check availability for these dates
Available filters for rooms
Showing 7 of 7 rooms
View all photos for Deluxe Double or Twin Room, Non Smoking, Air conditioning
Deluxe Double or Twin Room, Non Smoking, Air conditioning
- 50 sq m
- 1 bedroom
- Sleeps 4
- 2 Double Beds
- Free Wi-Fi
View all photos for Comfort Suite, Non Smoking, Pool View
Comfort Suite, Non Smoking, Pool View
- 58 sq m
- 1 bedroom
- Sleeps 5
- 2 Double Beds and 1 Single Sofa Bed
- Free Wi-Fi
View all photos for Suite, Balcony, Pool View
Suite, Balcony, Pool View
- 56 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Single Sofa Bed
- Free Wi-Fi
View all photos for Apartment, Balcony, Pool View
Apartment, Balcony, Pool View
- 55 sq m
- 1 bedroom
- Sleeps 5
- 2 Double Beds and 1 Single Sofa Bed
- Free Wi-Fi
View all photos for Executive Suite, Pool View
Executive Suite, Pool View
- 48 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
- Free Wi-Fi
View all photos for Deluxe Villa, Pool View
Deluxe Villa, Pool View
- 95 sq m
- 2 bedrooms
- Sleeps 9
- 4 Double Beds and 1 Single Sofa Bed
- Free Wi-Fi
View all photos for Deluxe Villa, Balcony, Pool View
Deluxe Villa, Balcony, Pool View
- 98 sq m
- 2 bedrooms
- Sleeps 8
- 4 Double Beds and 1 Single Sofa Bed
- Free Wi-Fi
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About the area
251 Charrita, Acapulco, Gro., 39897
What's nearby
- Boulevard de las Naciones - 7 min walk - 0.6 km
- La Isla Shopping Village - 15 min walk - 1.3 km
- Plaza Isla Diamante - 15 min walk - 1.3 km
- Forum de Mundo Imperial - 7 min drive - 1.5 km
- Papagayo Beach - 38 min drive - 40.4 km
Getting around
- Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 4 min drive
Restaurants
- Rino’s Casa Napoli - 17 min walk
- El Amigo Miguel Diamante - 17 min walk
- Shu - 17 min walk
- Tacos De Guisado Diamante - 9 min walk
- La Jaiba Locca - 8 min walk
About this property
Gran Palma
- When visiting Acapulco, Gran Palma is a great choice to consider. Guests can take a dip in the outdoor pool and indulge in hot stone massages. A hot tub, a children's pool and a terrace are other highlights.
At a glance
Property size
- 23 apartments
Arriving/Leaving
- Check-in start time: 3:00 PM; check-in end time: anytime
- Minimum check-in age – 18
- Check-out time is 11:00 AM
Special check-in instructions
- The front desk is open daily from 8:30 AM - 9:00 PM
- Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
- Prior to arrival, you must complete online registration via a secure link
- You will be asked to provide the property with a copy of your government-issued photo ID after booking
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Check-out instructions
- The host requires you to complete the following before checking out:
- Remove personal items and remove leftover food and drinks
- Turn off the lights and return the keys
Pets
- Pets allowed*
- Service animals welcome
Internet
- Free WiFi in public areas
- Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
- Free on-site self-parking
Other information
- Designated smoking area (fines apply)
Property amenities
Pool/Spa
- Outdoor pool
- Umbrellas
- A hot tub
- Massages
- Spa services
- Swedish massages
- Hot stone massages
- Sports massages
Internet
- Free Wi-Fi, with a speed of 25+ Mbps
Parking and transport
- Free self-parking on site
Family friendly
- Cots (infant beds): MXN 250 per night
- Children's pool
Dining
- Local cuisine breakfast available for a fee daily 8:30 AM–1:00 PM: MXN 150-250 for adults and MXN 100-180 for children
Bedrooms
- Bed sheets provided
Bathrooms
- Bath or shower
- Soap
- Shampoo
- Toilet paper
- Towels provided
Entertainment
- TV in a common area
Outdoor areas
- Terrace
- Charcoal grills
- Garden
- Outdoor furniture
Laundry
- Laundry facilities
Work spaces
- Laptop workspace
Pets
- Service animals exempt from fees
- Pet friendly
- MXN 350 per pet per night
- Deposit: MXN 600 per stay
Suitability/Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift
- Lift door width (centimetres): 89
- Front entrance ramp
- Step-free path to entrance
- Well-lit path to entrance
- Wheelchair-accessible (with limits)
- Wheelchair-accessible path to lift
- Designated smoking areas (fines apply)
Services and conveniences
- Concierge services
- Tour/ticket assistance
- Multilingual staff
- Housekeeping (on request)
- Luggage storage
- Iron/ironing board (on request)
- Wedding services
- Front desk (limited hours)
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
- 23 rooms
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages and Swedish massages.
Fees & policies
Refundable deposits
- A damage deposit of MXN 600 will be collected before check-in
- This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.
- Deposit is payable by wire transfer and is due within 24 hours of booking the reservation
Optional extras
- Local cuisine breakfast is offered for an extra charge of approximately MXN 150 to 250 for adults and MXN 100 to 180 for children
- Housekeeping is offered for an extra charge of MXN 350 per day
Children & extra beds
- Cots/infant beds are available for MXN 250 per night
Pets
- Service animals exempt from fees
- Pet deposit: MXN 600 per stay
- Pets are allowed for an extra charge of MXN 350 per pet (may vary based on length of stay)
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 9:00 PM
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Frequently asked questions
Is there a pool at Gran Palma?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Gran Palma?
Yes, pets are welcome. There's a charge of MXN 350 per pet, per night, and there's also a deposit of MXN 600 per stay. Service animals are exempt from fees.
Is parking offered on site at Gran Palma?
Yes, there's free self parking.
What are the check-in and check-out times at Gran Palma?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at Gran Palma and nearby?
Gran Palma has an outdoor pool and a hot tub, as well as a garden.
What's the area around Gran Palma like?
Gran Palma is a short 18-minute walk from Forum de Mundo Imperial and 13 minutes' walk from La Isla Shopping Village.
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Reviews
Gran Palma Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.6
Cleanliness
8.0
Amenities
6.0
Property conditions & facilities
Reviews
Verified
2/10 Poor
26 Apr 2026
El agua de la regadera salió negra, no hay canales de televisión, la chapa de la entrada principal no es segura, el aire no enfría y para llegar a la propiedad es muy complicado, llegué de noche y se me hizo inseguro.
noe
noe, 1-night trip
Verified
4/10 Fair
1 Mar 2026
La habitación sin mantenimiento, las paredes y muebles tenían muchas manchas de suciedad tanto en dormitorio, y baños, y es algo facil, solo limpieza, el condominio. el condominio bien ubicado, con bonitas amenidades y facil acceso
eduardo
eduardo, 1-night trip
Verified
8/10 Very good
9 Apr 2026
Andrea
Andrea, 2-night trip