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Mercure Kota Kinabalu City Centre

Photo gallery for Mercure Kota Kinabalu City Centre

View from room
Outdoor pool
Front of property
2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Exterior

Overview of Mercure Kota Kinabalu City Centre

Mercure Kota Kinabalu City Centre

4.0 star property
4-star hotel in Downtown Kota Kinabalu with 2 restaurants and 2 bars/lounges
7.8 out of 10 Good
7.8/10 Good

606 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
The price is RM 185
Price available on 10-06-2023
Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Jesselton Point Ferry Terminal - 1 min drive
  • Suria Sabah Shopping Mall - 2 min drive
  • Imago Shopping Mall - 4 min drive
  • Sutera Harbour - 6 min drive
  • 1Borneo Hypermall - 8 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 16 min drive
  • Tanjung Aru Station - 10 min drive

Restaurants

  • Sushi Tei - 8 min walk
  • Café on Fifty5 - 3 min walk
  • Restoran Kampungku - 3 min walk
  • The Crab House Seafood Restaurant - 7 min walk
  • Kenny Rogers Roasters - 7 min walk
Map

About this property

Mercure Kota Kinabalu City Centre

Enjoy your visit to Kota Kinabalu with a stay at Mercure Kota Kinabalu City Centre. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Fratini's, one of 2 restaurants, which serves Italian cuisine and is open for lunch and dinner. The location and shopping get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MYR 20 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Fratini's – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.
Mou Passant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Compass – On-site rooftop bar. Happy hour is offered.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 65 for adults and MYR 32.5 for children

Parking

  • Self-parking costs MYR 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Mercure Kota Kinabalu City Centre opening June 2016 Hotel
Mercure opening June 2016 Hotel
Mercure Kota Kinabalu City Centre opening June 2016
Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Does Mercure Kota Kinabalu City Centre offer free cancellation for a full refund?
Yes, Mercure Kota Kinabalu City Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Kota Kinabalu City Centre?
As of 30 May 2023, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on 10 June 2023 start from RM 185, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Kota Kinabalu City Centre?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Kota Kinabalu City Centre?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Kota Kinabalu City Centre?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Kota Kinabalu City Centre?
Yes. Self-parking costs MYR 20 per night.
What are the check-in and check-out times at Mercure Kota Kinabalu City Centre?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Kota Kinabalu City Centre and nearby?
Mercure Kota Kinabalu City Centre has 2 bars and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near Mercure Kota Kinabalu City Centre?
Yes, there are 2 on-site restaurants, featuring Italian cuisine.
What's the area around Mercure Kota Kinabalu City Centre like?
Mercure Kota Kinabalu City Centre is in Downtown Kota Kinabalu, a short 7-minute walk from Gaya Street Sunday Market and 8 minutes' walk from Suria Sabah Shopping Mall. Travellers say that the area is walkable and good for shopping.

Reviews

7.8

Good

7.9/10

Cleanliness

8.0/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Yen Leng, 2-night trip
Verified Hotels.com guest review

6/10 Good

Staffs were great but property not well maintained. Exposed electrical wires, broken shower arm.
Kok Wai Peter, 1-night romance trip
Verified Expedia guest review

6/10 Good

Average hotel
Hotel is dated and not the cleanest. But the location is pretty good, as many things are within walking distance. I feel like for the price we paid this was fine, but don't come in with high expectations.
Morgan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Location is excellent, near big shopping mall and lots of eateries.
Alice, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff so friendly and helpful. Recommended. No parking provided by the Hotel.
Verified Expedia guest review

4/10 Fair

Would not recommend
Very disappointing. Property was in bad condition and room was dirty. Asked to change rooms and new room was similarly dirty and poorly maintained.
Michael, 3-night trip
Verified Hotels.com guest review

6/10 Good

Not like other Mercure hotels I have been
Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same, Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance Room curtains were so dirty looked like some left hand marks with smudges all over them, Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad Food options and quality so bad, not 4 star like a overnight motel type of food,
Koralalage, 1-night trip
Verified Hotels.com guest review

8/10 Very good

2 Nights Sray
Everything was okay but everytime drove back i have to fight for parking spaces with the public and always have to park 200 meters and walk back to the hotel. The hotel should provide parking spaces for its guests and not to leave its guests like me having problems during my stay..
Mohamed Razak, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very well maintained and excellent front desk team.
Verified Expedia guest review