Universal Hotel Neptuno - Adults Only

Property class: 4
Waterfront hotel with indoor pool, near Playa de Palma

Choose dates to view prices

Universal Hotel Neptuno - Adults Only is only 4.7 mi (7.6 km) from the airport and offers a shuttle. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at PM1114, which serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Other highlights include a poolside bar, a fitness centre and a sauna. Fellow travellers say great things about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Parking available
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Free beach cabanas
  • Beach umbrellas
  • Beach club nearby
  • Seasonal outdoor pool
  • Pool bar

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Blackout curtains
The current price is RM524
RM584 total
includes taxes & fees
1 Nov - 2 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room, Balcony

A modern hotel room with a bed, bedside table, and a round mirror.

Double Room, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Sea View

A hotel room with a large bed, a chair, a bedside table, and a view of the ocean through a sliding glass door.

Double Room, Balcony, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Balcony, Partial Sea View

A balcony with a pool, lounge chairs, and a view of the beach and ocean.

Double Room, Balcony, Partial Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Junior Suite, Balcony, Partial Sea View (Lateral)

A balcony with a view of the beach, palm trees, and a pool area with sun loungers and tables.

Junior Suite, Balcony, Partial Sea View (Lateral)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, Balcony, Sea View (Frontal)

A hotel room with a bed, a TV, a desk, and a balcony with a view of the sea.

Junior Suite, Balcony, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Balcony, Partial Sea View (Lateral)

A modern hotel room with a balcony, a sofa, a bar area, and a bed with a neon sign.

Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, Terrace, Poolside

A modern hotel room with a bed, a sofa, a TV, and a view of the pool area.

Junior Suite, Terrace, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Naughty Suite

A modern bedroom with a circular bed, a bar area, and a neon sign.

Naughty Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • Hipotels Convention Centre - 3 min walk - 0.3 km
  • La Porciuncula Church - 11 min walk - 1.0 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Port of El Arenal - 5 min drive - 2.2 km

Getting around

  • Palma de Mallorca (PMI) - 20 min drive
  • Marratxi Poligon Station - 13 min drive
  • Marratxi Station - 15 min drive
  • Es Caülls Station - 16 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Megapark - ‬2 min walk
  • ‪Lino's II - ‬4 min walk
  • ‪Balneario 6 - ‬3 min walk
  • ‪Bamboleo - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

Universal Hotel Neptuno - Adults Only

  • Universal Hotel Neptuno - Adults Only is only 4.7 mi (7.6 km) from the airport and offers a shuttle. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at PM1114, which serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Other highlights include a poolside bar, a fitness centre and a sauna. Fellow travellers say great things about the helpful staff.

At a glance

Hotel size

    • 100 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 2 AM
    • Late check-in subject to availability
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 16

Children

    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free off-site parking nearby

Transfers

    • Airport shuttle*
    • Bus station shuttle*

Off-site

    • Area shuttle within 30 metres*

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

What to do

  • Beach club nearby (surcharge)
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Bike hire
  • Beach umbrellas
  • Bike repair services
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Terrace
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Bicycle parking
  • Sauna
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • Renewable energy used
  • Double-glazed windows
  • Waste recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Water-efficient toilets only

Special features

Dining

PM1114 – This beachfront bistro specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Pool Bar – This beachfront bar only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 18 June to 15 September:
  • One of the swimming pools

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April 14 to October 31

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Neptuno Playa de Palma
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno
Universal Hotel Neptuno
Myseahouse Hotel Neptuno
Universal Neptuno Adults Only
Universal Hotel Neptuno Adults Only
Universal Hotel Neptuno - Adults Only Hotel
Universal Hotel Neptuno - Adults Only Palma de Mallorca
Universal Hotel Neptuno - Adults Only Hotel Palma de Mallorca

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only offer free cancellation for a full refund?

Yes, Universal Hotel Neptuno - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Universal Hotel Neptuno - Adults Only?

Yes, there's an indoor pool and a seasonal outdoor pool.

Are pets allowed at Universal Hotel Neptuno - Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at Universal Hotel Neptuno - Adults Only?

No, unfortunately, but there's free parking nearby.

Is an airport shuttle service offered by Universal Hotel Neptuno - Adults Only?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 2 AM. Check-out time is 11:00 AM.

Is there an on-site casino at Universal Hotel Neptuno - Adults Only?

No, this hotel doesn't have a casino, but Mallorca Casino (19-min drive) is nearby.

What is there to do at Universal Hotel Neptuno - Adults Only and nearby?

Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Universal Hotel Neptuno - Adults Only also has a fitness centre.

Are there restaurants at or near Universal Hotel Neptuno - Adults Only?

Yes, PM1114 offers al fresco dining, Mediterranean cuisine and pool views.

Does Universal Hotel Neptuno - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Universal Hotel Neptuno - Adults Only like?

Universal Hotel Neptuno - Adults Only is located on the waterfront, a short 9-minute walk from La Porciuncula Church and 3 minutes' walk from Playa de Palma.

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Reviews

Universal Hotel Neptuno - Adults Only Reviews

8.8

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a large selection with fresh fruit, eggs, and hot food options. (25 reviews)
  • The pool area was clean, spacious, and offered a great place to relax with plenty of sun loungers and a small bar. (17 reviews)
  • The hotel is directly on the beach with stunning views and a short walk to the shore. (12 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Location
Beach

Reviews

Verified review

8/10 Very good

View was good of the beach.room was clean and had everything i needed.breakfast was a great spread,fresh but hot food was ok .staff was polite
Verified review

8/10 Very good

Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Verified review

10/10 Exceptional

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Verified review

8/10 Very good

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Verified review

10/10 Exceptional

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Verified review

6/10 Good

It is good for old couples
Verified review

10/10 Exceptional

Location of property was excellent. Pool looked nice but did not use it since beach was right there.
Verified review

2/10 Poor

Some of the staff where great but unfortunately a fews attitude will me keep from ever coming back!
Verified review

10/10 Exceptional

Super
Verified review

8/10 Very good

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Verified review

4/10 Fair

Hotel is lovely but is let down by things such as: - Only 1 coffee pod each per stay. You have to pay for more. - Pool towels need to be “rented” which you can only pay in cash for.
Verified review

8/10 Very good

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Verified review

10/10 Exceptional

Super!
Verified review

8/10 Very good

Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Verified review

6/10 Good

The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Verified review

8/10 Very good

Clean
Verified review

8/10 Very good

Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.
Verified review

6/10 Good

First thing you need to know is this area is located in a German district of Mallorca. 2 German nightclubs nearby, lots of German guest. Hotel says it’s a beach club, but does not have private beach area, and also charges you for beach towel if you need one. No parking on site, but free street parking is available. Ventilation in bathroom is poor, AC not cold. They don’t want you bringing outside drinks to pool. However, outside bartender by pool very rude. She closed the bar 45minutes early because she was having a bad day. The next day she opened the bar an hour late.
Verified review

10/10 Exceptional

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Verified review

10/10 Exceptional

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Verified review

4/10 Fair

The property was totally fine but the outside beach was very dirty and not well kept.
Verified review

10/10 Exceptional

.
Verified review

6/10 Good

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Verified review

10/10 Exceptional

I didn’t like the ants in the bathroom
Verified review

8/10 Very good

Rena och snygga rum. Trevlig personal, ett plus för en behållare i korridoren med varmt och kallt vatten, bra frukost, god mat. Mycket negativt att det är högljutt dygnet runt i en Megapark alldeles intill. Mest tyskar på både hotellet och i omgivningen som är onyktra och väldigt högljudda.