No staff, only a phone # to contact. Window blinds could not be opened, so no idea as to the weather outside. Had to go to the front door, 2 floors down, to find out. Room smelt musty, caused, as I discovered, by a water leak soaking the carpet in the passage and part of the room. Window couldn't be opened to air the room.
Served its purpose, but very disappointed. Would not use again, except as a last ditch.