4/10 Sederhana
7 November 2024
Not the greatest stay
The water only worked 1 out of the 3 days we were in the hotel. We had to use different bathrooms in the middle of the night because of no water. I was unable to shower during the entire stay. They told me on Saturday the issue would be resolved soon. It was resolved for a couple hours then we were left with no water again. When I called to find out what was happening the first time, they said it would be fixed soon and that was it. When the water went out again, they did not take any measures to accommodate guests. The hotel was empty so this was reasonable. I also had to request a refund for the wtr park that I still have yet to get due to the water being freezing cold. This was not an issue with the hotel pool that was already included in the trip. So we asked for a refund & went to the pool. The hotel offered a 15% discount which I also did not get yet.
Hannah
Hannah, perjalanan 2 malam bersama keluarga
Ulasan tetamu Hotels.com yang disahkan
