Ice condo yorkstreet

Great location for walking to all areas in the downtown. Grocery store across the street. My check in was so easy and since I was a registered guest there was no sneaking around like other booking services. Our host was so helpful and the condo had everything you need. Clean unit and furnished very well not like cheap furniture in other rentals. I highly recommend staying here.

.I would never ever use this place again. I have stayed in places all over the world. This was one of my worst experiences. The hotel using an old Canadian Forces barrack block in Moosenee was infinitely better , The ICE hotel gave me the wrong street address. It took me an hour and a half wandering around hauling my luggage, first outside up and down the street then inside the steel and glass maze of a multi-condo complex, to find the place. While the death march from Bataan was historically significant, the opportunity to replicate a small portion has little to recommend it. There are no signs inside or outside the building.There are no staff.to assist exterior to the rental unit. I was dealing with security guards who, in my opinion understandably, were sick of hearing complaints from lost and mislead guests.There was someone waiting for me in the unit. Unfortunately this information was not communicated to the person, me, who needed it. When I was silly enough to call the telephone number purportedly provided to get help, I received a recorded and incomprehensible message.The lady who received me was helpful and, given the lilliputian dimensions of the accommodation, was swiftly able to show me the unit.The building itself had insufficient elevator service. When their desultory vertical progression permitted an elevator to respond to the request from my floor, the elevator door would open with 2.pico seconds of warning and then slam close 3 nano seconds later.

The location was great, really nice view and in the heart of downtown. Checking in could have been better. I informed the owner of our approximate time of arrival, so she could, as she stated, be there to check us in. She was not there when we arrived. So we had to call her and wait for her to come. The owner also never told us we would need a unit number to check in. The gentleman at the front desk asked the owner to, in the future, provide this information to her guests ahead of time to make the process easier, and she said ‘no that’s ok’. He was at a loss for words. So she physically takes us to the room, even though the door has August lock and can be remotes opened, also slowing the check in process. After that long a drive and the multiple correspondences between the owner and myself, I would have expected a smoother process. The room however was lovely, very clean, a lot of nice amenities, and a fantastic view of the CN tower. All in all, it wasn’t too expensive and worth it.

Room was clean and in a good location. But the fine print states that the property requires a cleaning deposit and that all charges have been included except the extras (30$ for late check in). Was grateful for the good service regarding late check in accommodation and happy to pay the extra fee. However, was then harassed by the owner and hotels.com to pay an extra $80 for a cleaning fee, which exceeded my organizations accommodation budget so now have to pay that out of pocket! Just want others to be aware since it is not clear at all on the hotels.com website that this is required to be paid upon check-in and that it is not included in the price given and paid for. False advertising and would absolutely not book this location in the future and may not use hotels.com again.