The Whitehall Hotel

This hotel is closer to a 2 star hotel given its condition. The first room we were given, while “non-smoking” reeked of cigarette smoke and was run down. The second room smelled like chemicals of sorts, was rundown, had dirty carpets, doors, baseboards, etc. and cracks on the bathroom ceiling with a leaking bath. The TV did not work, and the staff did not mention that in order to call the Front Desk or House Keeping the buttons would not work. When I did personally go to the front desk and left a message for a manager to contact me, per the staff’s request, no one did in fact call nor follow up on my concerns until I went back to the front desk and waited for 20+ minutes for someone to get the manager on the phone. The photographs of the rooms here or on other websites do not correctly represent the poor room conditions (I looked at 3 different rooms).

The olive bread in the restaurant was the best ever and Marlene and Diana were fabulously attentive.

Nothing

The staff are excellent. They are professional and are ready to take care of you. The hotel is a bit old and the linens and pillows could use an update. Streaming HBO and netflix was a nice touch.

Great location. Great service. Very easy and very clean. Rooms were a little outdated. It is just a