Embassy Suites - Chicago O'Hare - Rosemont

It is always a great stay at the embassy! I absolutely love it!

I arrived at noon in hopes of getting an early check-in. They insisted that no rooms would be available until 2pm despite my status with Hilton. The majority of guests that stay at airport properties check out for early flights so it was ridiculous that they could not give me a room. I was willing to pay for it too. I changed into business attire in a dirty bathroom off the restaurant and headed to downtown Chicago for meetings. They knew I left and yet they texted me at 3pm to say that my room was finally ready. Then 15 minutes later they texted me again to say there was a "glitch in their system" so the room was not yet ready. I got back to the property at 11pm. They gave me a room that was literally part of the conference dining area. My suite had a frosted glass door so light poured in all night. There was an old and beat up conference table and NO DESK in the outer room. The bedroom was uncomfortable with side tables that were cabinet height and taller than the bed height itself. There was a dirty washcloth in the shower. I had to close the door to the outer room to make the room dark enough to sleep. This closed me off from the bathroom. I could not believe this property but having a negative experience at Embassy Suites seems to be a pattern. The last time I stayed at an ES it was at the San Francisco airport. They did not reveal that they were doing EXTENSIVE renovations with an entirely torn up hotel with jack hammers and heavy equipment all day. Horrible!

Perfect location for catching a flight with good shuttle service to the airport. Not far to walk to cta to get into Chicago. Breakfast very good and happy hour a real bonus. Staff friendly and very helpful with directions.

There were some up's and down's with my recent stay. Let's start with the upside...the check-in was quick and easy and the staff at Basil's, the onsite restaurant/bar were fantastic! Juan, Gustavo and Oscar were great, entertaining and took fantastic care of us during our stay! Now, the not so great things...the rooms (at least ours - 203) was a bit worn down. You can tell they've made some cosmetic improvements, but there was still that element of it needing a little more TLC. Also, the bathroom door didn't even latch. The other big downside was having to wait for over an hour for the shuttle. I'm not sure if there was a miscommunication or what, but when I called they told me 30-40 minutes, so I ran to the restroom quick (which was like a 2min walk from the doors) and then walked over to the hotel shuttle pick-up area. I sat there for 40min, then called and they said they should be there any time...5-10min. So, I waited another 15min and called again. They asked if I was sure no one had come by and I assured them that I had been standing there for at least an hour and no one had driven by. For that reason, I'm not sure I'd stay here again. I had just gotten off a 14+ hour flight from overseas and just wanted to get to my room and shower/relax. Kind of a bummer since the location is so close to the airport and Parkway Bank Park Entertainment District.