Westgate Las Vegas Resort & Casino

Tower where room is far from the actual elevator and the maid never came to clean or replace towels still waiting

Upon arrival we were greeted and everyone was nice. Unfortunately our room was not clean there was candy and trash under the bed as if it was quickly swept under the bed. We checked in on a Monday and left Thursday throughout our whole stay our room was never cleaned or touched and we never received new towels. We were asked to sit through a presentation in which we were asked by Blanca how our stay was we responded so so. We told her about our dirty room and not having clean towels since Monday. Raul then came and sat down took all of our information assured us that they would send someone to clean under the bed and get us clean new towels unfortunately none of that happen. The sink was rusted underneath where towels was placed to cover it. Poor service and I would not stay here again. F.Y.I None of the shows and restaurants were open either at the hotel.

No air conditioning in the room and they take the whole day to move me to another room so I passed one night very hot was uncomfortable nine I need to give a big complain in the way they shamed me the room the next day I asked for towel because they’re not doing cleaning room for the coronavirus And I asked for tower and then I give me a towel to the next day that I asked for the towels what is the very best service in this hotel.This is my second time staying in this hotel the first one was perfect but this time it was terrible then I give a good service at all of the toe was empty so I don’t know why they take too long to shame me the room and to bring me a towel to my room

Stay was good. It’s an older resort but room was nicely updated and beds were really comfortable. Pool is also nice. Downside was mainly the location. It is on the monorail line but the monorail isn’t back in service. It isn’t walkable to the strip so you will need a car or other transportation. We were never bothered by timeshare people and all employees were friendly and helpful.

We understand the recent changes and we are especially delighted that Westgate has reopened its doors and made adjustments to its establishment for the safety of its guests, employees and its business function. Our short visit was enjoyable, and as a loyal patron, we too, will adjust to the various changes that Westgate, and Las Vegas In general, are making for our continued enjoyment and patronage.

This is an excellent hotel. Resort fees are misleading and it should be part of the room rate, since most of the time the resort fee is more than the room rate

The Westgate is an amazing hotel , well positioned just off the strip with a monorail outside the hotel Staff are wonderful and its a great modern hotel with a great history

This was our 2nd time to this location and what a disappointment. Our 1st stay our room was amazing! Beds super comfy. This stay we got a very old room, A/C wasnt working. Beds were horrible almost on the floor. Bathroom shower leaked the whole time. I called maintaince to fix never came. Wont stay there again unless i get the same room as my 1st stay.

The shower head was leaking thru out the night. Used condoms and conform wraps we’re behind the drawer.

No WiFi for a whole day... completely unacceptable.