Sonder - Hance Park

Check in process is horrendous. Finally after setting up an account, proceeded to lockbox as instructed and entered code into designated lockbox. The box was empty. Had to call Sonder and was told to go to box 33 which was not labeled. Found it by trial and error. Finally after an hour to check in went to room. Room was nice and clean, however I requested a room for 2 adults (my son and myself). The bed was not a queen size. My son slept on the sofa (real stiff and uncomfortable. The mattress on the bed was not comfortable. The coffee carafe was missing and again after several calls and texts a carafe was delivered. No where on the check-in process was i told that a cleaning fee would be charged. I found out when talking with Sonder rep that an $88.00 cleaning fee would be assessed for a one night stay (ridiculous). I pay 2 people $150.00 every week to clean my house and they even make the bed. I rec'd a text this morning to place my key fob into the lockbox originally identified in checkin document. This box was empty. I got back and informed them of this and they told me to put it into the unlabeled box (assume 33) that I got the key fob from. TV has to be connected thru iPhone or computer to function (more time wasted to do this). I would not recommend this place for a short business trip. I would pay more to stay in a hotel with on-site staff. Terrible Experience

The location in midtown Phoenix was great. One block walk to light rail going in either direction close to everything including all freeways, restaurants and shopping. Right behind the library. I lived in Phoenix for 10+ years and on this trip discovered things in midtown that I was never aware of while living there. Caution... area at night can be a little less desirable, but I had no issues to and from my place. The Sonder unit was great, first the good stuff the unit was COMPLETLEY equipped! Full kitchen right down to a box of plastic wrap. You can take the light rail into downtown (3 stops) to a brand new supermarket, so you can make your meals at the unit, or walk to a number of restaurants in the area. I chose both over my 6 day stay. Unit has washer and dryer so no coming home with dirty laundry! (Even laundry detergent is included). Now..3 Cons to the unit however they would never stop me from staying again...No shelf in the (huge) walk in shower have to put soap and shampoo on the floor, need a side chair in the living area, only a couch which is hard for 2 to 3 people to watch T.V. or converse.Lastly there is a patio but no patio furniture. This a great studio unit with the bed situated in a open alcove, so it's sort of a small 1 bedroom. Beautiful pool area and Gym also. I'll be traveling to PHX. monthly and definitely will plan on making this my go to

The Sonder apartment was fantastic, clean, modern, and well stocked. Instructions for check in and check out were clear and easy, with only one issue: I was contacted after checkout and accused of not returning the electronic key FOB for entering the building-which incurs a $150 fee. I definitely returned the FOB and have attempted to connect with their customer service team to resolve the issue, but I've been unable to reach someone who can actually help me.

Really a lovely spot, but definitely not a hotel experience. Extra registration steps beyond hotels.com and then building and room access is multi-stepped, reading check-in instructions for codes, etc. Just be prepared for this if you book and you will have a pleasant stay!

Parking was great Apartment was excellent Super near my meeting Loved it

The place was convenient, the TV system was disgusting did not use, the closet doors did not open fully stuck on bed

It was perfect!

Make sure you understand tgat this isn't a hotel. I thought it was. If i had all of the codes before atriving, i would have been very happy with the process of check in. Staff on the phone was extremely helpful and patient, but it still took 45 minutes to get into our room. The room was fantastic. Very clean and perfect for a couple or family. The bed was comfortable, the bathroom was well laid out, tge kitchen was awesome and stocked with all the utensils you should need. My only complaint is tgat it was very uncomfortable to watch television from the couch. Some of our group were put out by the lack of csble television, but IMO this is one of the ways they keep the price down. I was able to watch everything that I watch at home by casting from my phone. Very nice courtyard, well equipped gym and an incredible heated pool with a huge lounge next to it. This is a chain i will choose again on my next trip.

The room was very nice but the was a man “taking care of himself” at the front of the entrance. I didn’t feel comfortable entering or exiting due to that and spent most of the visit hidden away with the windows closed. I can’t blame the room, but there was no one to tell about the situation and I was made very uncomfortable by it.

I was utterly disgusted to say the least. I walked into the unit and it had not been touched at all by housekeeping after previous guest. I contacted the property via text and they responded quickly and did have a different room available however, there were still a few towels on floor, pink sticky syrup on kitchen counter, no toilet paper and then upon waking up the next morning realized there was no coffee. My entire stay I was wondering if they even put clean sheets on the bed or just make the bed using the same ones. My stay was quite uncomfortable to say the least.