Barceló México Reforma

nice modern rooms, great gym, good food. I am definitely coming back here

Upgrading to “premium” was an amazing value. The free drinks and food definitely made up for the extra cost. Highly recommend this hotel. Note - the staff here doesn’t speak English as well as at some of the American hotel chains. So be ready to communicate in spanish with them.

Awesome location. Attentive staff! Top notch restaurant on site. No safety concerns.

We booked a suite/premium level, and we were told at check-in that we had been upgraded to a suite/premium level/city view, Room 1915 on the 19th floor (out of 20), because we have hotels.com "gold" status. The suite was huge - a large living/dining room with a furnished private balcony, in addition to the bedroom, two TVs, plenty of closet space, and plenty of space to open our suitcases. Although the living room was adjoining to the suite next door, the bedrooms were away from the adjoining suite, so we had no noise from our neighbors. There was some minor street noise, even that high up, and one night we had a little noise on the floor above us. The premium level suite comes with included breakfast buffet and happy hour, both of which were excellent. For breakfast we had the option of the 12th floor lounge or the lower lobby restaurant, and we found that the restaurant was bigger so had more options. There were some minor service glitches that kept me from giving this hotel the top rating. On two out of our four days, the housekeeper left the sink drain locked somehow, so we couldn't drain the sink. And on one of our four days, the housekeeper neglected to leave the included bottled water. Also, the mattress was a little dated and saggy and in need of replacement. The hotel is in walking distance from the Alameda Central park and the Zocalo, and there is a good tour company office in the lower lobby. Overall, an excellent value, especially given the low hotels.com price.

The location is great and so are the concierge staff. I found a metal hanger in my bed on my first night between my mattress & my sheet which means that they did not clean the room or change the sheets after the previous occupier left the room . Told main desk and they asked someone to clean the room again . Had the same issue the last 2 days when again I came back in my room at 5 pm after leaving the room in the morning and the room hasn't been clean . The cleaning lady knocked on the door shortly after asking if she could clean the room . At 5pm . The sheets were also not great , they had scuff marks on them , some had rips . The towels were not soft .