Sonesta ES Suites Providence - Airport

The price is too for this place

The Room smell like smoke. They gave me another room still smell like smoke also the room was dirty and the rug had cigarette burn on it. Fire place doesn’t work.

Tony, Perjalanan keluarga 1 malam, 16 Jan 2022

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The parking lot had excessive amounts of black ice and the hotel room has NO heat. Room was freezing and the thermometer did not work. I went to complain to the front desk and they told me they didn’t have maintenance and no one could come right at that second. It was a snow storm the day before and it is the winter in New England. I cannot be in a room with no heat, my boyfriend who was with me is anemic. So i asked for a refund and left.

Mosetta, Perjalanan romantik 2 malam, 8 Jan 2022

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I’ve stayed at the Sonesta for a long period of time in 2018 when my house had a flood, I absolutely loved it! I am currently between homes and wanted to rent a suite for New Years Eve. When I arrived, I was ecstatic that I had been upgraded to a loft room. Upon entering the room, the smell of marijuana overtook me immediately! I am not sensitive to the smell of marijuana, but this was beyond just a scent. It smelled as if someone smoked marijuana in this room twenty-four hours a day for three months straight! I called the front desk and asked to be moved to another room. I was told there weren’t any available but someone from housekeeping would come to spray the room. The person never arrived. I tolerated the smell until about midnight when I decided to go to bed. I laid in bed for a hour but could not sleep due to the odor, so I packed my bags and left.

Paul, Perjalanan keluarga 1 malam, 31 Dis 2021

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Very nice place to stay, felt clean and separated from others to feel Covid safe. Staff was friendly and very helpful. Would recommend.

Perjalanan keluarga 1 malam, 28 Dis 2021

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This property had not plowed their entire driveway after it had snowed. There was a complete sheet of ice over entire parking lot and it was extremely dangerous to walk. The people working there were very professional and helpful but the property needs to be better maintained.

Rebecca, Perjalanan keluarga 1 malam, 24 Dis 2021

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The room is in need of serious updates. Worn and stained carpet and furniture. Cabinets were painted not updated. Had to go find silverware. Not ever again.

deb, Perjalanan keluarga 2 malam, 24 Dis 2021

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Rough time

My first two days here were just terrible, first room I was given was flooded with water from upstair and they wouldnt nor couldnt do anything about it because they claim not to have on duty maintenance, I should have left when she told me that. so after 2 hour of yelling and carrying on in the front desk someone called front and told the girl to give me another room which I was told there was no more rooms the secnond room had a fridge full of open food and drinks also TV did not work for 2 days until I kept calling to get someone in to fix it. I could still go on and fill this page but it's not worth it. I won't be comming back herte mainly because I noticed they don't train there employees. ...Good luck

Greg V., Perjalanan 12 malam, 23 Dis 2021

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Clean. Nice layout.

Julie, Perjalanan romantik 1 malam, 11 Dis 2021

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Pool area was not clean. Non hotel guest using pool very noisy.

William, Perjalanan 1 malam, 5 Dis 2021

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The place is very quiet. The room is good except the bath tub is not clean.

Tracey, Perjalanan 3 malam, 25 Nov 2021

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