Kresten Palace Hotel & Wellness

The Kresten Royal reception staff could not have been any more unwelcoming. She genuinely seemed like she would rather be doing anything else other than checking in guests. Again we are asked for a 'hotel voucher'!? Passport handed over for reference and I notice they're being filed away. No chance! I explain that I will not be parting with my passport. This did not help improve the mood of the receptionist. We were literally situated in the basement. Huge, dark echoing corridors that were quite frankly surreal. Also, be careful of the lift doors as they have a tendency to close on you leaving you with bruised arms. Think travel lodge / hostel. Plenty of pine colored basic furniture and twin beds pushed together. The bathroom was no better, moldy sink and 'spa' bath. We chose not to use the spa bath. There was however a large patio, the downside being that it also home to ants the size of a small car. The hotel is just plain weird. It's like an unfinished project. Internally it's huge, marble everywhere but on the whole empty. It's actually a bit spooky in a way, especially the floor we were on (0). It seems that they have scrimped on the little things that make a hotel, a hotel. Bland and boring best summarize it. This assumed scrimping makes even more sense when you see the hotel maids using supermarket trolleys to move their cleaning equipment around complete with the money slot! A real touch of class that until our stay we had never witnessed anywhere before!!