Ala Moana Hotel

Convenient! But long line for checking in... we waited for one hour....

Valet guys where great.

Room was clean with lots of space. Bathroom fine enough for us two. Bed comfort I’d rate a 4. View, fabulous. Sat on the lanai every chance to watch the surfers behind the yacht harbor. I’d give our room a Solid 9. Hotel and room service staff was professional and friendly. I’d give them all a big 10. Biggest disappointment was the lobby. Not enough seating areas, especially if an airline crew or two were waiting. Carpet in desperate need of a good cleaning or replacement. Big disappointment that only a Starbucks is there for eating. Cafe only open for a buffet breakfast. I remember this hotel in it’s glory days.

My husband decided to join me for the last night of my three night stay here. I had a room with two doubles, and as he is very tall, we needed/wanted to switch to a king bed room. The hotel was quite full as it was a holiday weekend, yet the team member at reception was kind enough to switch rooms for us. He could easily have said they were too busy, but he made it work. That is the way to win over customers! Hotel is very convenient to Ala Moana shopping center, as well as the park and beach across the road.

Convenient location, helpful staff, clean rooms, would benefit from a restaurant other than Starbucks open for lunch.