Holiday Inn Express Hilton Head Island

It’s a beautiful property but can use some maintenance- there’s a lot of trash and cigarette butts around. Also it’s spread out so when you go to the office then you’re sent to another building where no one is, no desk, which is kind of weird.

Great hotel

All is well except for my wake up call at 09.00 am that never happened

No frills here just a place to lay your head (which was more or less what we were looking for). Pretty central location, walking distance to the beach.

A little runned down, but decent. Everything was clean except for the carpet in both rooms I had smelled like feet. Staff was friendly and helpful.

I don't like that they don't clean the rooms daily. Or at least check to see if you need toilet paper, trash to be taken out, or clean towels. We had to call and request these things to be done and when we got back that evening they had not been done. So we had to call again. The room phone didn't work, but only tried to use it to call the front desk. They were very prompt on bringing the toilet paper and towels the second time we called. Oh and be careful if you have a balcony the door is very heavy and hard to open. My daughter unknowingly opened it and it's even harder to get shut....it took 2 of us because it's heavy and gets stuck. Maybe not all rooms are like this. But ours was. Decent location and decent price for this time of year. But definitely would not pay what they charge in the spring and summer, not worth it.

We were on a family trip and our son had an accident in the bed the first day. We repeatedly asked for new sheets for 3 straight days and never received any!

I think it is important for potential customers to know that the check-in is at a different site than the actual hotel. The hotel itself has no employees. If there is a problem you must get in your car and go back to the check-in site to solve it. No security either at the actual hotel. I would not consider this a safe hotel to stay at.

Hotel was clean. Complimentary breakfast had good pastries, no milk nor cereal. Water in room is hot. Dark out curtains were decent. Bed was too hard for me because I like a very soft bed. TV channels were good with the Weather channel, HBO and Showtime. Corridors outside the room were open air and cold in winter. Floor was mostly carpeted. Pets are allowed with a fee.

It was fantastic, except for the bed. It was pretty uncomfortable. Not the worst matress I ever slept on... but not comfortable at all. Woke up sore and didn't sleep well through the night. Granted, I have arthritis and other joint problems. My kids didn't have a problem, but the adult didn't enjoy the lack of sleep. I've stayed at a few other Holiday Inns, this one, by far, had the worst mattresses in the chain. I definitely expected better than hard as a rock and the floor being more comfortable.