Grand Tikal Futura Hotel

Great experience, the only comment is that the toilet wasn't working properly.

I have stayed at this hotel before and it has been good, so I decided to rent a room for my sister and nephew, to begin the room was not ready at 3 PM, Michelle was rude to my sister, with this kind of attention I will think twice to stay at this hotel.

The place is Superb. Customer service amazing. Love my stay there. The window views amazing.

I've stayed at the Grand Tikal Futura Hotel several times in the past, as I reside full time in Guatemala, and it's always been a great experience! This time I only stayed one night between flights. The staff is very friendly, professional, and accommodating! The location is perfect, close enough to the airport for an easy commute, and there's two shopping malls right there for anything that's needed. I needed to store some luggage, and return for it after my week long trip, and that was no problem. The only slight issue I had was that the first room they gave me smelled strongly of cigarette smoking, to which I am very sensitive, but they moved me right away to a fresh smelling, non-smoking room. They were using safe health practices for the current situation and maintained high level customer service. I highly recommend this hotel.

The hotel is gorgeous and feels very safe and serenes. Too close to the mall. The customer service was excellent. Muy recomendado si va a la capital de Guatemala, el servicio del SPA es muy bueno y el sauna también.

We had a late check in so we ordered some food in the room and the delivery time and food quality was spectacular.

Lack of restaurant service or food service after 9pm

Overall this hotel met my expectations of what a hotel should look like. However that was only by it’s interior. The pool was closed which was extremely disappointing since that was the part we were looking forward to the most. For that alone I would’ve left and went somewhere else but since I had already paid then my stay was almost in controvert.

I couldn’t wait to leave. Staff service amongst the worst I’ve ever encountered. It was pointless the place even being open. I could write a novel how bad the service was here but one episode was indicative of the whole stay. I called for room service in the morning and basically went through the menu and was literally told nothing available....even I asked for toast and they said they had no bread. When I said why are you even considering offering room service then I was told if I don’t like it go to the mall to eat! So I did ! The staff here hide behind Covid restrictions to basically do nothing, provide nothing....it shouldn’t even try and be open. Woeful.

Beautiful hotel, great amenities! The personnel was attentive & professional. Great service. The food was delicious! Great variety as well, in a pleasant atmosphere at the restaurant. The personnel at the restaurant were friendly and eager to serve and accommodating. Room service... I wish it was available in later hours and that they offered vegetarian/vegan options. My trip was during C-19, restaurant hours were limited, minimal occupancy of hotel as well (always a good thing) temp check every time you walk in. Cleaning personnel around. I felt safe. I will definitely come back since the location works great!