The Venetian Resort Las Vegas

The front desk is not professional, giving wrong room number after checked in. We ended spent 1 hours figuring out the correct room.

Many people making a lot of noise in the aisle, restaurants are overpriced for regular meals. Should provide a corridor free of smoke to walk throughout the casino

It is a beautiful hotel in a great central location with plenty of entertainment, dining and shopping options. My main discontent lies in the fact that we brought a few fresh fruits and juice from home as we drove to Vegas and could not save them because their refrigerator is pressure sensitive so you cannot put anything in or take anything out without incurring an automatic charge to your room. The best solution they could offer was sticking our things in the bucket filled with ice or renting a portable refrigerator for an additional $25 a day. The same pressure sensitivity goes for the snacks on top of the bureau. My niece knocked one of the bags of snacks accidentally throwing her things on the bureau and we had to call downstairs to make sure we weren’t charged. What is most aggravating is that there is no coffee machine in the room. I need coffee before dealing with people in the mornings and having to go all the way downstairs and stand in line to buy a $5 cup of coffee is unpleasant. I understand the hotel wants to make money but I think they and the other hotels that treat their guests in this manner have forgotten what true customer service is. The Venetian is a beautiful hotel but part of what makes a hotel a truly enjoyable experience is all the little conveniences we sometimes forget to appreciate.

It was great vacation ! Big and high quality room.

Awesome rooms, the surrounding environment of the hotel is stunning and the staff is extremely helpful, minus a few sales people pitching deals. My only negative experience was with room service in suite dining, we were told it would take 1 hour for dinner to arrive which in no problem at all, however; it took over 2 hours to arrive and without any updates on when it would be there or an apology. The room service as an exception it is an incredible experience.