Hilton Orlando Buena Vista Palace - Disney Springs® Area

They placed us in a room 1267 that had non stop elevator noise and ice noise all night.

I travel every year there, so disappointed, I might change hotel for next year.

We love the Hotel and location! Pool area is very nice!

Very nice & clean hotel.

Did not get the room that I paid for... was celebrating my husband 65th birthday, got 2 queens for size bed instead of king size, the room was very disappointed for a 4.5 star rating hotel, only 2 of the 4 elevators working manager said all rooms were booked because of unexpected Spring Break checks in

Pull under construction really wouldn’t know unless you ask

Horroble elevators. 2 out of the 4 were not working. Waited about 20 minutes to get into one. Also check in was super slow.. waited in line 25 minutes....

Stay was good. Check in was great. Have to pay 22 a day for parking 75 a day for deposit and 35 a day for resort fees. So this isn't a budget hotel at any means. Make sure your prepared to spend extra. But the resort is in a great location. Close to everything! View was good was able to see epcot and the contemporary hotel in magic Kingdom.

In the year between our stays everything has gone downhill. Valet was closed so we had to park a bit away and either climb a ramp or go up and down a long set of stairs. Not super fun in 90-something degree heat, although later in our stay when it got cooler someone was outside offering a cart ride. The elevators were distressingly shaky or stilted and we were worried every time we used half of them. The extremely loud slamming doors all around kept us up until the wee hours of the morning, especially when the hotel placed a room of very noisy teenagers in the room connecting to ours. The music that was playing in the lobby on Friday night was also very loud in the room until late. The shower looked dingy enough that I bought something to try to clean the floor before we used it, and we had to wipe down the patio before sitting there. The comforter had a bright orange stain, although the bed was comfy. The outlet in the sink area was hanging out of a hole in the wall, so I was too scared to use the hair dryer. Not as important was the fact that the video rental kiosks weren't working for us and someone else we saw trying to use it, but there is HBO in the room so when we were resting we could usually find something to watch. When we checked out I waited for the front desk to ask how our stay was so I could give them some feedback and a chance to make it right but they just have me a portion of my receipt when I asked for a full one and said bye, so I guess goodbye forever!

It looks a lot better online than it is. Upon check-in, my room (booked weeks in advance) wasn’t ready until well after 4pm and I only got one because I kept going back to the desk to ask. Half the elevators don’t work, the last day it took me 30 minutes to catch an elevator to check out. I told the girl at checkout who didn’t even acknowledge that I was telling her 3 out of 4 elevators weren’t working and she did nothing. The restaurant was closed the whole time. We tried the lobby bar/lounge and never got waited on. Self parking is over $20/day and resort fees are ridiculous. I was not impressed at all and will not be back.