Krystal Grand Nuevo Vallarta – All Inclusive

Great Hotel

Marvin, Perjalanan keluarga 2 malam, 17 Mac 2021

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I didint like the service; in addition, how they only had one restaurant open which you had to reserve for when reserving online it says there is a variety of restaurants with different specialties.

Jose, Perjalanan romantik 4 malam, 13 Jan 2021

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The waitress are terrible on the restaurant you need to beg for your drinks. The waitress on the beach are none We have one day with no water on the bathroom It is only one restaurant working and you need to walk every day to make dinner reservations even it is the only restaurant. They call the hotel all inclusive , but they sell bottles of wine, and food on the cafe shop. The menu for the service room it is terrible. They have only one restroom on the beach area The check in is terrible take me around 30 minutes and another 30 to get me bags on me room The water on the pool was cold The washers on the beach wasn’t working for multiple days They don’t have a bar near by the beach , they have one near one pool and close 6pm sharp after that you need to go to another building to get drinks I am very disappointed for a hotel with 4 stars

Perjalanan keluarga 7 malam, 12 Jan 2021

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Loved everything about this place! We will be back for sure.

Perjalanan romantik 6 malam, 28 Dis 2020

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Excellent for family trips

Awesome place! Good location, good amenities and good food variety.

Fernando, Perjalanan keluarga 4 malam, 23 Dis 2020

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Worst hotel ever

All inclusive stayed with ocean view when I get there they gave me a pool view and also all inclusive sucks there. I try ordering room service food and they told me I have to go down to lobby an payed 100 pesos if n I wanted to order food. So not only of the inconvenience of going to to lobby but also what’s the whole thing of all inclusive if you ha e to pay just to order food. Also they give you all inclusive wristband an they tell you if you down return the wristband you would get charge $100 American dollars for not returning a simple wristband. Overall is been my worst experience of all the hotels I stayed before. And I’m a traveler so I been to plenty of other hotels.

Jose, Perjalanan perniagaan 1 malam, 19 Dis 2020

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Excellent service and great staff

Alejandro, Perjalanan keluarga 3 malam, 15 Dis 2020

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Very attentive to service and cleanliness. Will definitely revisit property

Richard, Perjalanan keluarga 2 malam, 10 Nov 2020

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The hotel was over capacity for a time during a pandemic and not all guests were wearing masks when walking around the hotel. Food was not that great and didn't have much variety. Miscommunication between the staff and my requests were frequent. The best service I got was from the bartenders they were very attentive when enjoying a drink around the bar. The best dinner we had was at the Italian restaurant with excellent food and service. Room service was a hit and miss, sometimes they would answer other times the front dest will have to transfer the call, but the food delivery to the room was always fast and friendly. When asking for towels to the room those never received or a couple of times the refrigerator was not stocked. I have stayed in this chain at San Jose del Cabo and had a great experience and I was expecting the same in Nuevo Vallarta but unfortunately it didn't happen.

Sandy, Perjalanan keluarga 5 malam, 4 Nov 2020

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don't get bamboozled

the check in area was pure chaos. they gave us the wrong room, and when I came back down to show the check in agent my reservation, she said that is a picture of the ocean. I said I don't think I booked the ocean, I am trying to show you my reservation name and title of my room. Her supervisor came over and I think realized she made a mistake and put us in a filthy pool room with curtains splattered with mud. Also hair in the toilet, some old shorts on the chaise, no battery in the remote, and some weird glob on the floor with hair in it. We were now in our 3 rd room, which smells like mold, but was clean, and had curtains that were white! no hair in the beds! So we were happy although hesitant to go into the "private pool" that is a shared pool and not clear! I think there are a lot of kids in there. We tried to go to dinner, but you have to make a reservation. There are still buffets in COVID! We found a nice place with nice people marmot? good Mexican food. There were no QR codes in our room to tell us anything. How were we going to safely eat breakfast in a pandemic at a buffet? Where was the compensation for moving our rooms 3 times for their error? No bottle of champagne? no check in from the manager? the beach is beautiful, I just feel like they are not taking cleanliness seriously or customer service. This is definitely a kids resort, they are everywhere. I would not come back again. I do not feel like a safe and valued guest here.

Wendee, Perjalanan 1 malam bersama kawan-kawan, 29 Okt 2020

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