Beach Hotel Na Balam - Isla Mujeres

Apparently there was a miscommunication between Hotels.com and the hotel - they should not have booked us on the beach side view of the hotel due to a wedding that weekend, so there was not a two bed room available for us on the beach side. Na Balam was very apologetic about the confusion and offered us free breakfast and one dinner to make up for the confusion. We ended up on the pool side of the hotel, but still had an amazing time. The beach is lovely and perfect for relaxing. We also loved the hotel spa and yoga classes. The front desk staff was very friendly and helpful. I would definitely return!

The site was very nice, right on the beach. Also, it was in walking distance of the main part of town. We had thatched roofs which gave it a nice atmosphere until it rained and we had several major leaks. The breakfast included with the room stay was minimal and needed to be improved. You can buy a better one if you want though. My opinion is to use the rooms across the road by the pool rather than on the beach side. That is where we were. It was always peaceful and quiet. The reason for this was noise at the bar and club on the beach side. For the price this hotel was a good choice but expect your time to be spend on the rest of the island rather than being happy in a self contained resort. We rented a golf cart to see the island and it was well worth it especially the southern part of the island. The best beach though is on the north where Na Balam was. One other downside of the hotel was no TV, no room wifi, very dim lights, no coffee in the room, no phone to call the front desk.

Beautiful beach. Good drinks and food. Enjoyed my time there and plan on coming back

Great location steps away from the beach.Excellent service on beach complimentary beach beds for guests. Staff was super accommodating and main strip a couple of blocks away. Great restaurant on site, yoga and beachside massage.only downside no wifi in rooms.

Garden room had a thatched roof which consistently had bits dropping onto the floor and bed, there were also bugs crawling through it. I also had my sunglasses stolen from my suitcase so thieves clean the room. Very upsetting stay all round: