One can't ask for a more central location for a hotel in Rotterdam, so there's that. And the room was nice and the bed was comfy. But the rest of the hotel experience was not up to the standards one expects in this category. The chief complaint is the extreme tardiness of the room service on a day we were not checking out. They're apparently understaffed and obviously prioritizing preparing rooms for new check-ins, but not getting our beds made until well after 4:00 pm is unacceptable.
Furthermore, the lobby has a tiny shop where a small bottle of Coca Cola will set you back 5 euros. Like, forget about the fact that there are many stores not two blocks away, but, if you're going to charge that kind of price, how about going the extra kilometer and putting it in the room's minibar, for crissakes? Why make me have to go all the way down to the lobby in my bathrobe to get ripped off like that?
Don't be stingy with the Nespresso capsules, either, yo! And sugar packets! Give us this day our sugar packets!
As for the TV: Having only three over-the-air channels that broadcast in English is ridculous. Connect it to the internet and add Chromecast so I can see the pics I took.
Finally, the bathroom is almost FATALLY beautiful. There's absolutely nothing wrong with the elegant tile work. But they really need to consider putting in additional handle bars because getting in and out of that big, tall tub onto the tile floor can prove deadly should you slip and fall.