6/10 Baik
22 Dis 2025
Dear General Manager,
I wish to formally highlight a serious maintenance issue encountered during my recent stay.
The shower head was clogged with black mould and grime, which was highly unhygienic, and the shower drainage was not functioning properly. Although I acknowledge and appreciate the engineering staff for promptly repairing the drainage and replacing the shower head, this marks the second occurrence within the same year that I have experienced bathroom defects.
This is particularly disappointing as I had informed the reservation team prior to check-in and requested that these issues be addressed in advance. Unfortunately, my concerns were not taken seriously, resulting in repeated dissatisfaction due to defects in the same area. This indicates a need for stronger preventive maintenance and improved internal communication.
Nevertheless, I would like to commend the Housekeeping team for their excellent work. Due to my allergy to feather dust, the room was prepared with minimal dust and thoroughly sanitised. The room attendant and Supervisor Ram were especially attentive and ensured my room met my specific requirements. Their professionalism is greatly appreciated.
I trust that this feedback will be reviewed seriously and that corrective actions will be taken to prevent recurrence.
Thien Hin
Thien Hin, perjalanan 3 malam bersama keluarga
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