NH Collection Lisboa Liberdade

Excellent hotel. Great location. All new and very clean, stylish. It is great to stay at Avenida Liberdade. But there are not as many restaurants at walking distance as one might think, and certainly no convenience stores anywhere near it (I like to buy plenty of water, Coke Zero - and good bar soap - instead of paying for the hotel ones), but it was not easy. Except for breakfast, it hardly feels like we’re in a hotel at the NH Liberdade. I mean, we don’t really see people. Reception is minimalist and the hotel occupies just the upper floors of the building; so we normally don’t run across anyone. I’d say this is good, and gives a sense of peacefulness and privacy. Rooms are spacious and good-taste. They offer pillow choices but I (the most demanding pillow person on Earth) likes the standard ones. Bed was a little hard - no pillow top. And air-conditioning was OK. Better than elsewhere in Europe but still not entirely satisfactory (Europeans don’t seem to like it, and the laws forbid their use from July until June, so any reasonable person will stay up all night sweating). But this one at least could be turned on and worked halfway through acceptable levels. Bed linen was very soft, 100% cotton, not like most hotels nowadays that use sheets that feel like paper or plastic. Most importantly: they gave us a generous early checkin. All staff very polite and friendly.

We had an amazing stay, walking distance to most places. Staff were friendly and accomodating, they even helped us book a tour.

The hotel is located in a great area amongst the high fashion and luxury brand stores and within easy reach of Baixa and Barrio Alto. It was a reasonable size for a twin room and was the reason we chose the hotel in the first place. Also on the positive side was that the rooftop bar has an amazing view of the city! Unfortunately we were left disappointed with the room (Superior) which had no outlook, had mould on the ceiling and had an odour in the bathroom from the drain. We were also left without towels one day, although they were delivered promptly when reception was notified. The pool area is sufficient and does the trick for a dip and a sunbake after a day wandering the city. Cocktails were good too!

Excellent staff esp Yasmin (Yasmeen?) the Guest Relations Manager. Good wifi after initial problems. Noisy early morn cos of construction next door. No apologies or discount iffered which makes it not a 4 star stay. Id guess construction will carry on for at least another yrar. Pls do not offer me an apology.