H10 Lanzarote Princess

Great hotel. Lovely staff. Food in the buffet was decent. Would stay again.

Ideal location for beaches and walks. Good restaurant , food good. Value for money upgrade from B&B to halfboard. Nice pools, including well heated indoor pool. Was not too happy with evening bar service in Vintage bar. Waiters got orders wrong on more than one occasion and the insistence of producing room cards to prove ID. On occasions was challenged for my signature again. One waiter in particular was unfriendly in relation to ID. Cannot remember his name, but very off putting when he served us on several evenings.

Large comfortable hotel with good customer service. However, we were very disappointed with the swimming pools and very unhappy to find out there was no steam room or jacuzzi. The main pool which is used in all their marketing materials is literally unusable as the water is kept at an ice cold temperature. The slightly heated indoor pool was too small for the size of hotel - only about 10-12 meters long and It was largely used for families and their toddlers.

We had a very good time there. The Christmas dinner was impressive! All the staff were so nice and professional.

VERY GOOD LOCATION IN PLAYA BLANCA. POOR/VERY AVERAGE FOOD .

Excellent hotel and the indoor pool a real bonus. Not keen on allocated room which was a long distance from hotel facilities, Received much help from hotel reception after booked/paid for Urbis shuttle failed to meet us at Arrecife Airport and we had to travel by taxi (50 Euros). We need some help in reclaiming money from Urbis. They offered feeble excuses for their no-show which cost us over an hour message about at airport searching for them.Suggest you do nt in future recommend them as you did to us.

it had a bad beginning from the not very welcome check-in were I did not get offered the welcome bubbly glass that I had to ask for, to my key room that because I did an early check-in at 10 am when I got in the hotel and they told me my room was getting cleaned and in the mean time I could have done some hotel activities at 11am and 12pm to get myself busy while waiting but no one told me and when I went back at 1 asking if the key was ready no one was really looking available to assist me and when after the massage I had I went back to ask for the luggage beside the very polite man who took my luggage no one was looking keen to assist me and when I went in to my room I found out the glasses dirty, the bathroom and floor of my room was not clean so I was really disappoited from this at the beginning but after I went to report this to the recepetion and had to go twice to say that the glasses were still dirty and had to bring it myself and the day after I found finally the kind guest relations manager Ludovica that took finally care of me and the situation and gave me instead of one of my hb dinner gave me a japanese restaurant dinner. It was also my birthday and I was travelling alone so I was very disappointed of the choice and finally my birthday afternoon I found the champagne in my room thanks to her and the cleaner lady that was in the morning there finally took care of my room and was always careful to give me what I needed. In the end turned up fine thanks to Ludo.

Very convenient for Dorada beach and restaurants and shops. Lovely hotel. Food good and varied in buffet restaurant. Restaurant very understaffed, with our dirty plates pileing up on our table on most occassions to the point where we had to remove them ourselves. Some of The staff worked very hard whereas others did not seem to do the same.Beds quite firm although did give excellent toppers on request. Very good and large sunbathing area although did get the wind when we were there. All in all would return, but need to make improvements in restaurant staff

Brilliant relaxing time no pressure