I was told I could leave my luggage at the building reception if I arrived early and that the security guard would let me in the building early to store my luggage until check-in time at 4pm (I arrived at 3:15pm but they don't allow early check-ins unless you pay US$25). Well, I pressed the button at 3:15pm but the security guard wouldn't let me in and kept telling me to use my access code (which wouldn't work until 4pm). She was surly and v rude but, eventually, as I didn't leave, she got off her a** and opened the door for me. I texted Sonder and a rep came out and facilitated my luggage storage, although she was far from friendly. My first impression was that the lobby was dirty. When I got to the room at 4:10pm, the maid was still cleaning, but left within a few minutes. Unfortunately, the room was far from clean. The floor hadn't been swept/vacummed/mopped and there was a lot of debris on the floor (hair, dirt, dust, gunk, etc). Even the mirrors had stuff on them. It was definitely the dirtiest hotel room I've had in many years (and I travel a lot). Also, there was no air conditioning in the living room even though aircon was listed as an amenity on hotels.com and it was quite warm, so I didn't use the living room at all. Everything in the unit was cheap/cheaply made and was already showing its age. Thankfully, I did not have to use the earplgs or noise machine that are provided as the location is on a major road and I was on the other side.