Occidental Madrid Este

Great hotel near airport. Very convenient. Staff was very friendly and helpful. Only complaint I have is the air-conditioner wasn’t cooling very well.

Fantastic service from the start. The staff at Reception were helpful, polite and friendly at all times. The room was very clean and tidy, this was also maintained everyday by the cleaning staff, they did an excellent job. The A/C worked fine and there was a variety of TV channels available. The buffet breakfast was on point too, nice selection of cereals, various sweet pastries, variety of fresh bread, cold meats and eggs. The staff at the buffet restaurant are always there to help and they too provided excellent service, including the chefs too! We used the metro to travel into Madrid Central everyday, the station was only like a 10 minute walk way, not bad at all. Overall, we had a fantastic experience staying at the hotel, thanks to all the staff who were ar hand at all times to help us out. I would definitely stay at this hotel again when i come back to Madrid.

It was a very good hotel and I enjoyed staying. Although food in the restaurant was not fantastic.

This hotel was a great value for what I paid. The location isn't the best, and it is a little far from any metro stops so it is a little far to access the public transportation (with the exception of the bus). There is a mini bar available in the room. I didn't have the best sleep, because the beds would constantly move (they were on wheels). The shower was oddly setup, so there was a bunch of water on the floor after I used it. Otherwise, a solid experience, even with my limited Spanish.

The area is near a business district so if you are a leisure traveller it's not a wise decision to book around this area. In addition the receptionist does not speak good English. Hence it is very difficult for us to communicate with the hotel staff. You also have to be careful about the bathroom tiles as it gets veey slippery.