Pyramisa Sharm El Sheikh Resort

Food was the same in almost days. The room was full of mosquitos and they do not have the electrical killer, so I went to buy one at 3 am. The bathroom is small compared with other hotels.

There was no communication with the hotel prior to check-in. They don't answer the phone, so we could not contact them to arrange picking us up from the airport with their shuttle bus. The air condition was not working properly and took a lot of time to fix it. The currency exchange machine was not working properly and we had a lot of problems with it. Food was ok but not the best compared to the price paid for the rooms. Staff was not really helping and I had to reach the hotel manager to solve problems.

This hotel is very outdated, furniture is dirty and old. Our room #522 had a/c unit that didn't work and front desk didn't care and said that it had a sliding door...without a screen door which we ended up ravish by mosquitoes 😞. Bathroom tile was dirty, room was dingy and smelly. Internet was hardly working thoughout our stay. Food buffet was plain with alot of bread and sweets. The only fruit available was cut-up oranges. Notice alot of Russian tourists screaming to the staff at the front desk constantly which turned out to be the highlight of the entertainment. Beach was nice but along walk from hotel. This hotel is definitely not a 5 star but a motel, will never stay here again ever

They didn’t honour the all inclusive reservation we have to buy our own alcohol brevegues, short in beach towels, short in coffee cups, food wasn’t that good this hotel doesn’t supposed to be 5 stars need mayor upgrade during repair and mantinace lunch time they were spraying paint on the sitting area.

This is not a 5 star hotel....avoid it by any mean...it's a scam that's guaranteed to ruin your well deserved vacation...and I reported it to the Egyptian ministry of tourism as well...the hotel charges rates that are quite close to other decent 5 star hotels "sometimes more"...but it's just pure "filth"... -A beach that you can't use...and its ridiculously far from all the rooms.. -No heated pools... -The rooms are literally disgusting with furniture that was bought probably more than 25 years ago...2 rooms...2 fridges not working...1 tv wasn't working...no hot water...and no internet...and they kept saying for 4 days...it will get fixed later today...no it will get fixed tomorrow...and so on for 4 freaking days...and when I lost it and had my reservation relocated...they sent a technician to check the internet whilst we were packing... -Apparently you can book an all inclusive booking but their all inclusive doesn't include their cheap alcohol.. -Paid an extra $600 to get a sea view room...and they simply move us to garden view rooms..?...then when I mentioned it...they dragged us to what they call "Seaside" view rooms...which barely had any view either ways...and they started going like..."we can get you closer to the sea...if you'd like..and we're happy to keep dragging you around...but the closer you are to the sea...the further your old mother will have to walk to get to the restaurant"... -Please check my google review for the full experience...

Great location. Fantastic if you enjoy snorkeling. Good food, friendly staff Good value for money.

The hotel is good but old and not renovated. The sea spot is wonderful (sharks bay). Rooms are not good. Staff is very friendly and helpful. Food is not so good. If coffee is important to you, they have no espresso, only vending machine at the bar in the hotel lobby (reception area). Not a 5 stars hotel.

All round excellent service, and Excellent hotel highly recommended for family’s !!!

The advertising is very misleading. The hotel is NOT "all inclusive", alcohol is extra. They advertise 7 restaurants, but there is only one for all 3 meals. The staff was not helpful when there were issues and the facilities need to be updated. We had such a bad experience that we checked out early.