Movenpick Resort & Spa Karon Beach Phuket

Great hotel, good location and excellent service

When first arriving at Mövenpick, our room wasn’t ready which was okay because we arrived before check-in. Bank tried to get us to upgrade before we even saw our room. We declined and went to eat lunch at Pacifico. The food was good but the service needs opportunity. The waiters would write down our order, read it back, and then still fail to bring out what we ordered. We eventually get to our room and are quite disappointed with the condition, the cleanliness, the furniture, everything. We decide to upgrade to a 2-bedroom residence which was great! Twice it took room service double time to deliver our food and once delivered, it was cold and not prepared well. We also visited Mint and the steakhouse and were completely unsatisfied with the service there. The food was great, however. Overall, the staff seems very disorganized and not attentive. The lack of attention to detail is concerning especially when our upgrade cost more than our original room rate. Overall, we were very disappointed with the service overall. Bank was great, though. As for the luggage guys, they were not pleasant nor did they speak upon arrival.

Big property 3pools( for different guests, mainpool, coconut pool - villa guests, infinity pool which faces the beach for residence guest) and 3 resturant areas . Stayed at plunge pool penthouse villa for 5days Nice room, great bathtub( can fit 2 people easily), nice plungepool (though the view could better) Property well maintained Near food places and massages. Large Breakfast spread This is not a beach front property but it’s very near to the beach (right across a road). The beach area it leads to, is way less crowded then the other spots (huge plus!) The hotel’s beach front bar/resturant is a nice place to chill out . Stayed during the Good Friday weekend, I think it was oversold but never once did I feel that the property was overcrowded. Saw many couples and families. It’s has a nice mix of family friendliness and couple privacy vibes to this resort .

The staff is exceedingly friendly and helpful, the facilities are top notch and the location is excellent. Recommend you get a room with included breakfast - we ate big and did not need lunch. Do not miss the twice-a-week night market about 300m down the road. Spent four days of down time there and left refreshed and ready to go back to work.

This is an exceptional resort in a quite part of town. The beach is public and you have to cross the street to get access. The resort itself has security guards and is very safe.the girls at the reception desk all speak English and are extremely helpful.