Ixchel Beach Hotel

Overall we had a really bad experience at Ixchel. The service was bad, especially given that we had to request a crib for our child 4 times before, at 2am, my husband finally went down and insisted the front desk provide the crib, which he had to bring up to the room himself. We also had a bad experience with the restaurant at the hotel where the wait staff literally demanded a tip despite poor and slow service. Additionally a person dressed as Ixchel staff approached me at the beach insisting he needed to be paid for me to sit in the beach chair I was in - I simply left rather than pay him and reported him to the front desk, but they did not seem particularly concerned. In fairness though I must say the room was clean and we did appreciate that. We had friends who stayed in one of the ocean-view suites and they did have a great view at a reasonable price, but staying in the normal rooms is definitely not worth the cost (particularly with the bad service).

We had a lovely stay at Ixchel. We were warmly greeted. Our suite was beautiful and modern with a large wrap around balcony overlooking the pool and ocean accessed from huge glass sliders in both the living room and bedroom. The bathroom was large and clean with lovely smelling toiletries. The large water dispenser was so convenient vs having to worry about bottles. The white powder sand beach is steps away from the beautiful well maintained pool. The staff is quick to set you up with a lounge and umbrella as needed. We loved how close Ixchel is to the main shopping/dining center. Ideal location! We would definitely stay here next time!

Great location and value! We only stayed one night after deciding to stay in Isla one more day and leaving a bigger resort hotel farther away but being directly on the beach with complimentary chairs and umbrella was perfect. There’s also restaurant/cafe food & beverage service on the beach. There is a small pool but don’t expect big resort amentites. The room was very comfortable, everything worked well and views from all over to take in the sunrise and sunset. We would definitely come back and stay in one of the large condos. Right at the end of all the action with great outdoor restaurants and people watching. They also partner with area restaurants and excursions for a discount to hotel guests.

Fantastic hotel and friendly. Beautiful rooms and great location. Stay west side and second floor and up!! Great pool. Loved the island.

Great location, loved the pool and the staff. Beds were too hard for our taste