Shangri-la Hotel Chengdu

Horizon Club is a Must have to differentiate from other hotels and service..

We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.

Clean room, good Western food selection, close to nearby attractions.

Quality consistent but sometimes it is difficult to get a taxi at the hotel.

We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

出張が非常に多いため、沢山のホテルに泊まります。ここの部屋のレイアウトが凄く良いです。

立地もよく、綺麗で、朝食も美味しく、とても良い

成都では一流五つ星ホテルです。ホテルに面する川は夜になるとライトアップされ非常に綺麗です。対岸には数多くの生バンド演奏のスポットがあり、土曜日。日曜日は賑わっていました。

とても素晴らしいホテル。 宿泊中に主人のお誕生日にあたり、とても素晴らしいケーキを頂きました。 ありがとうございます。部屋からの眺めも最高。

來成都住在香格里拉還是很好的 距離機場30分鐘，走路前往太古里只需要10來分鐘，飯店gym是24小時，泳池也很棒。飯店自助餐還可以，勉強過關