Sandos Caracol Eco Resort - All Inclusive

Love our second time there. Family oriented, great food, good service.

I was expecting more. The actual of what is advertised, what's on the pictures. The bedroom had a very strong smell, not pleasant. It sticks to all of our clothes and had to wash everything. The worse was this big spider we found in the bathroom in the morning.(I do have picture of it). The beach is very rocky, you have to walk along sure to find good spot to swim. The staff is good, they make it work with what they have. Food for me was good. I won't be staying there again next year.

La comida es horible en el hotel la propiedad está descuidada destruida y la camisa de baja calidad y los cuartos están súper viejos el alcohol es de baja calidad la verdad una mala experiencia el hotel no vuelvo a quedarme ayi ni de Gratis!!!

Sadly the food choices were very limited and the quality of cooking was disappointing. Only four of the restaurants were open and many of the beach bars were closed. The staff were all very kind but because of the food, I will not return. Additionally the room felt and smelt damp, probably because of the tropical environment and the rain.

Great hotel, really big and with a lot of amenities

Overall the hotel is alright. I like then eco environment and the activities, but I wasn’t very impressed with the staff at the restaurants and food quality was okay.

The resort smelled all around, the employees are not nice, except Monserrat she is just awesome!! The food over all is really bad especially the buffet.. wife and I ate pizza everyday and hamburgers because its just bad.. I would never stay there again!

They need better beds and accommodations for their guest. The rooms are outdated. The food was not good! Will not stay there again.

No me gusto las piscinas, los caminos sucios, peste de animales domésticos, lo que ofrecieron en el paquete de todo incluido no es cierto de todos los restaurantes solo habren dos y es por reservación en mas de 2 ocaciones tuvimos que salir a cenar a la calle por no tener la reserva,solo uno de bufet y es lo mismo y no es seguro todo el mundo toca los utensilios para servirse,los cuartos qué reservamos eran solo para adultos y nos dieron unos en áreas de familias con bunk bed dentro del cuarto y bien lejo de todo,teniamos que pagar propinas para que nos recogieran y nos llevaran al cuarto todos los dias,el restante mexicano maracas esta cerrado solo lo usan los empleados, la disco cerrada,hay fotografos en la playa que te tiran fotos y luego te quieren cobral como $150.00 por paquetes de 30 fotos electronicas si estan en un grupo te las separan y cobral mas no caigan en su trampas y el hotel permite eso en sus playas y vendedores de todo tipo hasta drogas.otra cosa no pidan langosta en el restaurante Riviera por que salen endeudado como $100 dolares por colita y mal cocinadas.Lo bueno es que conocimos a jose un empleado de los lirios que nos sirvio con mucha profecionaidad le recomiendo ese restauran los demas nada de bueno.

The photos of the resort are exactly how the resort looks! The resort has a lot of activities to offer and most are free. The resort itself is like adventuring into a jungle! I wish there were guided hiking tours through the resort so you would not miss any of the hidden trails. Unfortunately, I travelled during COVID-19 pandemic so some of the free activities were not available. However, they did not do much promoting and talking about the free activities that are available. There is a lot of pressure to purchase activities such as spa treatments. I could not go a half hour at the main pool enjoying the sun without being asked to undergo a spa treatment. They will find you sunbathing on the beach too and pressure you. There is also no mention of the high mosquito population at this resort. Due to it's great nature jungle environment mosquitoes are present in high numbers. Bring lots of OFF!