I arrived 1 hour after check in time but room was not ready. Was told to wait for 30mins for room. When I refused, I was immediately upgraded to a club room. Quick response from the team on that, good job.
The room was nice and spacious overlooking KL.
The only downside was that we were given 2 pairs of bedroom slippers when there were 5 guests. Called to ask for more slippers but it did not come at all.
Otherwise, pleasant stay.