Janus Hotel

The hotel is difficult to find & isn't recognised by satnavs. The front of the hotel is need of updating to include a sign to identify the hotel as we drove past it 3 or 4 times without seeing it. The hotel is more of a 3 star and not a 4 star as advertised "4-star hotel in Castelsardo Historic Centre with spa and restaurant ". The Spa and Restaurant are down the road at the 4 star sister hotel and the hotel will give you a 10% discount in the restaurant. This is disappointing as the hotel description is misleading and the hotel are charging 4 star facilities for a 3 star hotel. The room itself was basic with mini bar, air conditioning, balcony, Wifi kept dropping out and the soundproofing wasn't as advertised "soundproofed rooms" as we could hear the traffic all night with all the windows closed. The breakfast was basic continental breakfast with no hot food available. We had stayed at other hotels and they offered hot scrambled egg and bacon for us to compare against. The car park is self parking and costs an additional 10 euros per night. We paid for an upgraded sea view room and the view was obscured by a building opposite with washing on the line (see photos), although the sea was visible to the left. We had stayed in other hotels during our holiday in Sardinia and this was the worst when comparing the standard of hotel against the cost. This is a very expensive hotel to stay in and the facilities are NOT as described in the "Hotels.com" description.

Lively town during August with a lot of traffic passing by the hotel with the usual Italian beeps, screeches and shouting so the balcony was not a peaceful place to relax. It did however have a lovely sea view and the hotel was over the road from the beach which although smallish was kept very clean by the environmental cleansing staff. Hotel staff were friendly and helpful. By walking up a very steep hill both the castle and the town square can be accessed. The castle grounds are very peaceful and offer amazing views. Go before 8pm to the town centre to ensure getting a table for dinner during August. This side of the island has some wonderful beaches further south toward the Alghero region where you can also get a boat trip to the Neptune cave.

We were a bit disappointed with our stay. Clearly this is the sister hotel of a larger one just along the road, where the spa etc is. Whilst that hotel may be 4* - we didn't visit it - this one just isn't. When we arrived to check in just after 2pm (when check in starts) we were given the keys to our room and went in to find it hadn't been cleaned after the last guests (bed all messed up, stuff on the floor etc). When we went back to the reception, the young man who was there alone was clearly a bit flustered as there were a few other guests checking in and out with issues and apparently he was meant to have finished his shift 30mins earlier but no one had arrived to relieve him - as we discovered as we waited while he had quite a heated telephone conversation with the management team at the main hotel. After waiting half an hour to find out if we could have another room so we could check in and shower (and with no one else arriving to relieve the poor guy on reception or help him out), we gave up and decided to stop wasting our afternoon and come back later to check in. The room, once cleaned, was fine but basic, and aside from a very beautiful breakfast room on the top floor there was nothing special about the hotel. It was overpriced for what it was, although I think our experience on checking in blighted the whole thing for us a bit!

Hotel which is deceptive from the outside and appears to have been completely overhauled inside recently. We had a room with a sea view and balcony which also gave us an astonishing view of the hill. Being very picky, the room was a little on the shall side and the Internet was sporadic. There's also an issue with the parking, which is restricted but there is plenty of space at the sister hotel a couple of hundred metres away. The ensuite was well designed and also very new. Breakfast is served on the fourth floor, once again with brilliant views. There is also a good Sardinian choice. Staff at the hotel are pleasant, knowledgable and helpful. Would definitely recommend and revisit.