What we are mainly disappointed in was how our complaint was handled. We used this hotel in conjunction with a trip to Missoula, Montana. We had checked into our room earlier, turned on the A/C and left for the program we were attending in Missoula an hour away. When we returned at 1am we were disappointed to find that the A/C had never kicked in - it didn't work. It was over 100 degrees outside this week. Since we were exhausted we just fell into bed. Problem 2. The only bedding cover was a sheet and a down comforter! In the morning, at checkout, when we related our woe (and we did it politely, we are not people who complain for no reason), we were offered a refund of NINE DOLLARS. This on a room that cost us nearly $100. We were not happy but said, "OK, if that is the best you can do, we will take that." Well, then that fell through. We were penalized by having paid them in cash. Since we didn't pay by credit card they would give us nothing. "I will have the manager call you" the gal said. Well, that was four days ago. Nothing. Unacceptable. Accidents happen, but as business owners ourselves we know that when the customer is unhappy, you make it right. They didn't even try to make it right.