Fleur de Chine Hotel

Second stay here in two years. The service here is impeccable. We asked for the free shuttle service from the high speed rail and our check in procedure was completed on the bus itself. The food here is impressive in quality and variety. The hotel also provides free shuttle services around the lake, as well as reasonably priced tours. The room itself is also packed with amenities. As we brought along our 5 year old, the staff provided us with kids' toiletries and slippers. Of course, the main draw of the hotel is the built in hot spring bath in the room, and it is still impressive the second time we are here. I have to give special mention to the service quality as I feel very ill during my stay. The staff noticed this during dinner at the restaurant and actually took the initiative to offer me congee prepared separately. I was also provided with a thermometer when requested. The staff members also offered to drive me to seek medical help if I needed it. When I was absent from the dinner the next day, they asked my wife if they could send congee to my room, which they did. Overall, we had a great stay despite my unexpected health issues. While the rooms are really pricey, the quality of service, room and food more than justify the price range. We will definitely choose the hotel again if we return to Sun Moon Lake.

Beautiful hotel with excellent facilities and service!

A great hotel, what a high quality decorated lobby and rooms. My family stayed in 2 rooms, one Europe style (what a beautiful view and modern comfort ); one Japanese style ( so comfortable ). The smoking bath tub is a BIG PLUS. The hot spring area in basement is a luxury; however my age 90+ mom can not enjoy, due lacking elevator access.

Amazing view, excellent food, rooms and service

All of service and room is perfect