2/10 Lemah
11 Sep 2025
The experience at this accommodation has been terrible due to:
Lack of basic cleanliness- dirty toilet brush, empty hand soap, shower gel on top of the shower head, when you open the basin tap the water splashes everywhere,…
Poor Sleeping facilities- double bed mattress really poor - unable to sleep due to the awful quality of mattress.
Pillows really flat and broken edges.
Sofabed with dirty signs by the pillows area.
Lack of facilities such as microwave, coffee machine,….
Furthermore, before leaving a person from the agency comes to check and inspect the apartment in case ‘you forget the shower gel behind.’ Also never happened to us before but there’s always a first time - you must not leave any rubbish in the apartment.
Insisting the check out to be between 8:00AM-10:00AM which is not the usual standards in hospitality. Specially when you need to walk down and up a very steep hill.
Not even having enough time to have breakfast. It is a holiday stay and guests should not be rushed. Check out should be done as standard practice, between 11:00-12:00.
A place that we will not go back. Really terrible.
Karim
Karim, perjalanan 5 malam bersama keluarga
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