Holiday Inn Bristol City Centre

Lovely hotel, great location, good food, comfortable clean beds. Could give visitors more info up front about parking costs and discount for hotel guests

Excellent stay good breakfast for 7.50 sterling.location excellent close to all bars restaurant shopping mall and other shops

What you'd expect for a budget hotel. As I booked a room for 3 adults it would have been nice if they had prepared it properly so I didnt have to go back to reception to ask

The Hotel location is excellent. Basically it is located in the city centre and with walking distance we can reach the shopping mall, the Castle Park and all the different restaurants. Hotel staffs are friendly and helpful. However, we were totally upset the hotel's cleanliness. We stayed in this hotel for total 8 nights, the glasses and mugs were only cleaned on the first 2 days and after that, the dirty mugs and glasses were not replaced nor cleaned. What make our stay very unpleasant is, on the 6th day morning before we went out and started our day, a housekeeping lady came in and asked if she could help tidy up the room. Since it was almost time we went out so i asked the cleaning lady to come in and start cleaning. I saw that housekeeping lady using our towels to wipe the toilet bowl and the toilet floor. She then stepped on the pile of towels to clean her own shoes. I was stunned by what she did!!! It is completely disgusting!! I didn't complain to the hotel on that same day as I don't know she would do to our room if she knew that we are making a complain against her and i cannot take my 2 young kids to change hotel. To warn everyone here, if you decide to choose this hotel, bring your own towel. The one provided by the hotel cannot only use to wipe the floor.

Overall a nice stay with friendly staff. A few things do need fixing in the room my friends and I stayed in - plug in bath wouldn’t stay up so had to remove it to allow water to drain, small mirror in bathroom was completely loose, toilet seat felt sharp when you sat on it, bathroom fan wouldn’t switch off - though these issues don’t effect the overall stay, it would be an idea for someone to tweak the finer details. Our key cards were deactivated for some reason - my friend did put her mobile by her key card for less than a second so not sure if this caused it. If it did Holiday Inn seriously need to consider updating their keys to withstand mobiles better. We asked for room service (extra pillow, duvet and mug as there were 3 of us, not 2) but it never arrived. Asked the next day and it took an hour. However when room service did arrive the staff member was very friendly. I would recommend this hotel as it was very clean. Just needs the details updating.