A hotel with a high price level that in our eyes falls flat.
This hotel has some positive things that deserve a high rating and good review. Some of the staff had an extremely high level of service while others should think about their choice of profession.
The room, the apartment, we booked was in line with what we could expect, however, coffee was not included in the room but tea. What brings the rating down significantly is the following:
1. When we checked in, we were told that we had a reservation but the hotel could not see that we had paid and we were asked to show a receipt for the payment that was not approved and then we would have to contact Hotels.com so that they would advance the money to the hotel, which was resolved after about 1.5 hours.
2. It was not properly cleaned every where.
3. The hotel did not have its own breakfast service, but we were given coupons that could be used at 2 of the restaurants near the hotel, one of which did not accept the coupons.
4. Some of the reception staff seemed more interested in their phones than the customers.
Overall, this means that the rating will be below acceptable, especially considering the price level.
It should also be noted that we were able to check in earlier so that was a plus.